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Exp: 10 Yrs
Customer Journey Manager (Trade Surveillance )1. Domain & Functional Expertis eStrong understanding of Trade Surveillance within Capital Markets (Markets/Equities/Derivatives )Knowledge of end-to-end surveillance lifecycle, including :Trading activity and product coverag eAlert generation, tuning, and investigation workflow sRegulatory and risk compliance framework sFamiliarity with new product onboarding processes and surveillance impact assessmen tAwareness of multiple asset classes (e.g., swaps, futures, equities
) 2. Data & Platform Understandi ngHands-on exposure t o:Data ingestion, enrichment, and data quality manageme ntSurveillance data flows and pipelin esExperience working with data platforms (e.g., ODP, FDP or similar enterprise data lake s)Ability to translate business surveillance requirements into data/technical specificatio
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ns 3. Journey Mapping & Business Analy sisExpertise in:Customer journey mapping (end-to-end process definiti on)Process flow creation (BPMN/Visio or equivale nt)Surveillance narratives/documentat ionStrong business analysis skills, includi ng:Gap analy sisCapability assessm entRequirement elicitation and documentat
ion 4. Integration & Cross-Platform Experi enceExperience working acr oss:Trading platforms / Trading Hub sys temsSurveillance platf ormsEnterprise data platf ormsAbility to:Identify dependencies and sequencing r isksSupport cross-platform integration initiat ivesEnsure early alignment of surveillance requirements in change deli
very 5. Risk, Governance & Delivery Alig nmentStrong understandin g of:Risk identification and mitig ationRegulatory compliance and governance frame worksExperienc e in:Raising and managing delivery risks, gaps, and con trolsSupporting prioritisation trade-offs and residual risk deci
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sions 6. Stakeholder Management & Collabo rationProven ability to work with:Product OwnersEngineering teamsData teamsCOO / Operations stakeh oldersStrong communication skills to bridge business and technology teamsAbility to influence planning, prioritisation, and decision-making
forums 7. Change & Delivery Exp erienceExperience supp orting:Regulatory change and remediation p rogramsGrowth initiatives and platform enhan cementsExpos ure to:Agile delivery environments (Scrum / SAFe pre ferred)Feature-level planning and lab-level priorit
isation 8. Nice-to-Hav e SkillsExperience with surveillance tools/platforms (Actimize, SMART S, etc.)Knowledge of financial regulations (e.g., Market Abuse, M iFID II)Exposure to data analytics / SQL for validation or inves
tigation
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