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Introduction
Wipro is looking for a Customer Journey Manager (CJM) to join a high-performing banking transformation programme. As the Customer Journey Manager, you will be responsible for understanding, measuring, and enhancing end-to-end customer journeys while ensuring customer needs remain at the centre of every decision. You will work closely with Product, Experience Design, Engineering, and business stakeholders to deliver seamless and effective customer experiences. This role offers the opportunity to drive meaningful journey improvements and contribute to strong customer and business outcomes.
About Wipro
Wipro is a leading global technology services and consulting company focused on building innovative solutions that address clients’ complex digital transformation needs. Wipro promotes a culture of innovation, collaboration, and inclusion, enabling employees to contribute to meaningful transformation programmes across industries.
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Your Benefits
- Competitive salary
- Comprehensive benefits package
- Ongoing training and career development
- Employer contributory pension scheme
- Opportunity to work on large-scale banking transformation initiatives
Your Responsibilities
- Understanding and mapping customer journeys, processes, and experiences across functional areas
- Gathering and analysing customer insights from multiple data sources to identify improvement opportunities
- Evaluating journey effectiveness from both customer and business perspectives
- Coordinating with Product, Design, Engineering, and business teams to support customer-centric outcomes
- Driving continuous improvement initiatives that enhance customer satisfaction and operational efficiency
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Mandatory Skills
- Customer journey mapping and process analysis
- Customer insights, research, and data interpretation
- Customer-centric design and outcome-focused delivery
- Critical thinking and problem-solving
- Cross-functional stakeholder collaboration and communication
Desirable Skills
- Banking and financial services environment
- Process mapping tools such as Visio
- Agile product development approaches
- Working alongside Product Owners and feature teams
- Continuous improvement and journey optimisation frameworks
Equal Opportunities
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.
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