Smartedge Solutions
Customer Journey Manager (Trade Surveillance)
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Role: Customer Journey Manager (CJM) - Trade Surveillance (BRD & Risk Mapping)
Location: London, UK (Hybrid – 3 days onsite per week)
Role Type: Contract (TP) | (Inside IR35)
Note: Visa sponsorship is not available. Candidates must have a valid UK work permit and the legal right to work in the UK.
Role Purpose
The role is responsible for leading the development of Business Requirements Documents (BRDs) for Trade Surveillance by translating front-office business activity and desk set-ups into clear, risk-based surveillance requirements. The individual will build a deep understanding of how each trading desk operates, the flow of business, and associated market abuse risks, and ensure this is reflected in how surveillance scenarios aggregate risk and drive monitoring outcomes within the vendor surveillance platform.
Key Responsibilities
Business & Desk Understanding
- Develop an in-depth understanding of:
- Trading desk structures, mandates, and products
- End-to-end trade lifecycle and flow of business
- Trader behaviours, strategies, and execution patterns
- Engage with Front Office, Markets Platform, Risk, and Surveillance stakeholders to validate business activity and control expectations.
Risk Identification & Aggregation
- Translate business activity into market abuse risk typologies (e.g. manipulation, insider dealing, misconduct).
- Define how individual surveillance scenarios combine to aggregate desk-level and trader-level risk.
- Ensure surveillance coverage aligns to:
- Desk risk profiles
- Product complexity
- Trading strategies and volumes.
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Surveillance Scenario Mapping
- Define how each surveillance scenario:
- Detects specific risk behaviours
- Contributes to cumulative risk across desks, traders, and products
- Articulate logical relationships between scenarios (e.g. complementary, reinforcing, or overlapping scenarios).
Business Requirements Documentation (BRD)
- Produce clear, structured BRDs that:
- Describe business models and desk activity in plain, non-technical language
- Translate business risks into surveillance requirements
- Specify how risk should be monitored, aggregated, and reviewed within the vendor solution
- Ensure BRDs are suitable for:
- Vendor implementation
- Internal governance, audit, and regulatory scrutiny.
Vendor & Platform Alignment
- Act as the primary bridge between:
- Business/Surveillance teams and
- Vendor implementation teams
- Ensure requirements are implementable within the vendor platform while remaining aligned to the business risk intent.
- Support interpretation of business logic into vendor controls, parameters, and alert structures.
Governance & Change Support
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- Support model validation, control assurance, and regulatory engagement by providing clear rationale for surveillance design decisions.
- Maintain traceability from:
- Business activity → risk → scenario design → monitoring outcomes.
Key Deliverables
- Desk-level and business-level risk assessments
- Business Requirements Documents (BRDs)
- Scenario-to-risk mapping artefacts
- Surveillance aggregation logic and coverage rationale
- Clear audit and regulatory evidence of how trading activity is monitored.
Skills & Experience
Essential
- Strong understanding of Markets / Trading businesses and desk structures
- Experience in Trade Surveillance, Market Abuse Risk, or Conduct Risk
- Proven experience writing BRDs or equivalent business requirement artefacts
- Ability to translate complex business activity into clear, structured requirements
- Strong stakeholder management skills across Front Office and Control functions
- Knowledge of MAR / FCA market abuse expectations
Desirable
- Experience working with trade surveillance vendor platforms
- Exposure to scenario-based surveillance models and risk aggregation concepts
If this opportunity aligns with your experience, please feel free to share your updated CV at varunteja.b@smartedgesolutions.co.uk.
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