Prostate Cancer UK
Customer Journeys and Experience Manager
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Customer Journeys and Experience Manager
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Customer Journeys and Experience Manager £42,750 - £46,500 per year Fixed term (6 months), full-time (37.5 hours per week) Hybrid working with regular travel to our London Bridge Office
About the Role
Customer Journeys and Experience Manager (fixed term, 6 months) in the Customer Engagement and Experience Team.
As part of our Designed Around You segmentation project, you’ll lead the development and delivery of multi-channel customer journeys to enhance the experience of Prostate Cancer UK’s customers.
Responsibilities
- Work across the organisation to implement customer journey designs that meet evolving needs.
- Optimise engagement touchpoints, ensuring consistency and excellence.
- Analyse data to refine customer interactions and drive effectiveness.
- Liaise between data, insights, and product teams to share findings and best practices.
- Foster collaboration with internal teams and external agencies for seamless campaign execution.
Key Requirements
You must:
- Have a strong track record in communications or direct marketing, especially designing multi-channel customer journeys for various audiences.
- Demonstrate proficiency in turning data insights into actionable strategies for clarity and impact.
- Build relationships across multiple levels of an organisation, external agencies, and suppliers.
- Show experience in end-to-end project planning, from inception to execution in marketing activity.
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Ideally, you’ll reflect our commitment to supporting men affected by prostate cancer with a fee-for-service mindset while delivering exceptional customer experiences.
Why Join Us?
At Prostate Cancer UK, our mission is clear: to stop prostate cancer damaging lives. Every year, 12,000 men lose their lives to this disease—our tailored research, screening initiatives, and life-changing support aim to change this.
Every effort you make directly helps males and their families take control of prostate cancer outcomes. Join a dynamic, impact-focused environment where your contribution translates to measurable results.
By June 23, 2024 ( कैफ़ियत, प्वाइंटस : we missed it previously), full-time colleagues attend the office minimum 4 days monthly (prorated for part-time).
Equity, Diversity and Inclusion
Our New Allyship Training Programme ensures all colleagues recognise prostate cancer health disparities, especially for Black men. As a Business in the Community Race at Work Charter signatory, Prostate Cancer UK prioritises:
- Addressing Black health inequities.
- Increasing inclusive practices among colleagues and communities.
- Removing barriers in prostate cancer awareness and treatment.
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JOB ACCOUNTABILITY: training=part of inclusive traditions—joining advances equity at affecting the aim directly.
Work Environment
Flexibility with some in‐person commitments in your first months for induction. Free travel costs (office-based commute).
Adjustments have accompany needs for disabled, neurodivergent or long-term health conditions employees—matter is flexible and supportive.
How to Apply
For full details, timelines, and application, visit the Prostate Cancer UK Careers Page.
Submit applications by Sunday, 19 July 2026 at 23:45 UK time. Interviews: Monday, 3 August 2026.
For queries, call/email: recruitment@prostatecanceruk.org
---Prostate Cancer UK is an England and Wales charity (1005541) and Scotland charity (SC039332), Business: 02653887 Explore our legacy.
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