Pennon Group
Customer Leakage Administrator
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Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
Job Role
As a Customer Leakage Administrator, you'll provide key administrative support to our Leakage Delivery Team, helping ensure work is planned, coordinated and delivered effectively. Your responsibilities will include:
- Managing customer and operational workflows through shared inboxes and company systems.
- Responding to customer enquiries via phone and email with professionalism and empathy.
- Supporting the planning and scheduling of field-based leakage teams.
- Creating and maintaining accurate work records, reports and case histories.
- Raising purchase orders and processing supplier transactions.
- Coordinating team diaries, meetings, training schedules and operational activities.
- Producing performance reports and supporting service delivery targets.
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What We're Looking For
We're seeking someone who is organised, detail-oriented and enjoys working as part of a collaborative team.
Essential Requirements
- GCSEs (or equivalent) including Maths and English.
- NVQ Level 3 in Business Administration or equivalent experience.
- Previous experience in a busy administrative or office-based role.
- Excellent communication and customer service skills.
- Strong organisational skills and ability to manage competing priorities.
- Good IT skills and experience using business systems and Microsoft Office applications.
- Ability to work independently and collaboratively within a team environment.
Desirable
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- Experience supporting operational or field-based teams.
- Experience with scheduling, workflow management or utilities operations.
- Knowledge of purchase ordering and administrative financial processes.
Closing Date
22nd July 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
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