Avant Homes
Customer Liaison Assistant - 12M FTC - Wakefield
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With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes. Let us tell you why…
Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands.
We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.
Avant Homes are proud to employ local people across our developments and within our regional offices. Teamwork is key to everything that we do.
If you want to be part of something special, why not start the foundations and build your career with us today?
Due to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Assistant on a 12-month fixed term contract to join our team based at our West Yorkshire head office in Wakefield.
The Role
Are you organised, customer focused, and possess excellent administration skills?
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Do you have experience of complaint handling within a customer service environment?
If the answer is yes, then look no further, your next career could be with us!
This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, troubleshooting, and offering solutions, whilst offering the fantastic service that our clients have come to expect.
Key duties and requirements
Joining the team as Customer Liaison Assistant, you will be responsible for but not limited to:
- Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
- Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaising between Site Management teams, Customer Care Technicians, and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
- Providing administrative support to the Customer Service Department.
- Checking invoices and forwarding for payment.
- Preparing, collating, and providing defect reports.
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Who are we looking for?
To be successful as our Customer Liaison Assistant, you will possess strong administration skills along with the knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative 'can do' approach to troubleshooting, and the ability to work well under pressure.
You will also need to be highly organised and possess the following:
- Ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.
- Experience of working within a complaint's environment previously with a key focus on customer experience.
- Flexible and adaptable to changing requirements.
- Good verbal and written communication.
- A basic understanding of Customer Service.
- Numerical and Literacy skills.
If this sounds like you, join us and be a part of Avant's future success!
Benefits are subject to terms and conditions for fixed term contract employees.
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