Customer Liaison Officer - Hereford

Sustainable Building Services is one of the UK’s largest providers of residential retrofitting for decarbonisation. Whether it’s social housing or private homes, we’re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households.

We’re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we’re making strides toward the UK’s goal of reaching net-zero emissions!

We are now recruiting for a Customer Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures.

In addition to this, as our Customer Liaison Officer, you will be responsible for:

• Consulting and supporting residents prior to, during and after works to their homes.
• Identifying vulnerable tenants and any additional needs they might need accommodated.
• Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
• Managing the customer/resident journey whilst following the client and company engagement procedures.
• Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
• Carry out: choice events, consultation events and individual consultation with residents regarding future work.
• Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Agreeing access arrangements with the resident and book appointments to enable the work to their home.