The Construction Index Ltd
Customer Liaison Officer
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Customer Liaison Officer
Temporary Customer Liaison Officer
Salary: £14.50 - £18 DOE Location: Leeds, West Yorkshire (Field-Based across Yorkshire region) Contract Type: Full-time Temporary, 6 months Hours: Monday to Friday, 8:00am - 4:30pm Start Date: Immediate Mileage: Expensed
We are currently recruiting for a Temporary Customer Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region.
About the Role
The successful candidate must be available for interview and ideally an immediate start. Commitment to the full 6 months of the assignment is essential.
This is a field-based role with extensive travel required across North Yorkshire, Sheffield, Hull, Rotherham, Northumberland, and Liverpool. A full UK driving licence and access to your own vehicle is essential, as mileage will be expensed.
As Customer Liaison Officer, your main responsibility will be acting as the primary point of contact for residents during planned refurbishment and retrofit works. This includes helping to ensure efficient communication, access arrangements, and timely delivery of projects.
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Key Responsibilities
- Proactively follow up on no-access properties to arrange survey appointments
- Build positive relationships with residents and local communities
- Communicate clearly with customers regarding planned works
- Act as the main point of contact for resident queries and concerns
- Coordinate access arrangements to ensure works are completed on schedule
- Resolve access-related and resident issues promptly and professionally
- Escalate more complex issues where necessary
- Maintain accurate records of communications, access arrangements, and issue resolutions
Requirements
The ideal candidate will have:
- Previous experience in a customer-facing role
- Experience as a:
- Customer Liaison Officer (CLO)
- Tenant Liaison Officer (TLO)
- Resident Liaison Officer (RLO) (This is highly desirable)
- Ability to handle sensitive situations with professionalism and empathy
- Strong resilience and negotiation skills
- Excellent organisational and administrative abilities
- Proficiency in Microsoft Office
- Full UK driving licence with access to a personal vehicle
- Flexibility to travel across the Yorkshire region and surrounding areas
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Desirable
- Experience working within the social housing sector
- Previous CLO/TLO/RLO experience
Next Steps
If you are an experienced Customer Liaison Officer looking for a temporary opportunity and can start immediately, please apply with your up-to-date CV or call Jess on 01618869670.
Keywords: resident liaison officer, tenant liaison officer, customer liaison, social housing, property services, maintenance
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