Mitie Cleaning & Hygiene Services
Customer Liaison Representative
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Better places, thriving communities.
Job Title: Customer Liaison Representative (Link Facility)
Reports to: Front of House Team Leader
Location: BAE Systems, Warton & Samlesbury
Purpose:
This role has been designed to provide a high-quality service to our customers by greeting, welcoming, and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the Customer Liaison representative, you will be the first point of contact for our clients as they arrive at the building.
The Customer Liaison Representative is seen as the face of the Link Facility. This role is also designed to be the Link Users' point of contact, review bookings via the Kiosk booking system/platform, have general knowledge of the services available, review and provide feedback to the Team Leader, and provide support to the Supervisors.
The Customer Services Liaison plays a pivotal role in delivering a high-quality service to our customers, meeting with customers as required, gaining feedback, and engaging in proactive dialogue. The Customer Services Liaison will also be responsible for facilitating building visitors, area seating planning, proactively identifying defects, reporting and coordinating corrective actions, and maintaining high standards within the building. The individual will have a keen eye for detail and an ability to understand and ensure customer needs are being met.
Working Hours:
- 42 Hours per week between the following hours:
- Monday – Thursday 07:00 – 17:30
- Friday 07:00 – 13:00
Shift patterns are subject to availability and will be decided upon business needs.
Hourly Rate: £13.45
Accountabilities, Key Activities Include But Are Not Limited To:
- Meet and greet customers
- Manage the Booking System
- Source availability of rooms/desks for customers/groups
- Respond to the Link shared email inbox
- Manage no show information on a daily basis
- Assist Link users with Kiosk booking system (how to book)
- Special Requirements – ergonomic chairs etc
- Support PEEPS – provision of evac chairs when requested
- Query Response
- Monitoring of office consumables
- Maintain updated signage around facilities using templates
- Floor Walk, keeping the facility tidy, including filling/emptying of the dishwashers (where installed)
- Daily morning and afternoon check of all printers
- Daily morning and afternoon checks of rooms
- Daily morning and afternoon checks of desks
- Control Special Equipment – Jabra, ergonomic chairs, flip chart etc
- Report maintenance issues 2000
- Assist with set up of AV equipment
- Troubleshoot technical problems
- Report IT issues to DXC
- Report security issues to Control room
- Report AV issues to Visavvvi
- Fire Marshall
- First Aid
- Support Continuous Improvement activities
- Daily Handover to Security (end of day process)
- Issuing of temporary daily security passes
- Familiarize new visitors to the building and how the areas function
- Escalate any booking conflicts to the BAES nominated point of contact for the area and reallocate resources (desks/rooms) as instructed
- Control security access from reception desk where appropriate
- When requested, escort visitors from the main gate
- Reconfigure furniture and movable walls in line with booking requirements
- Organize post collection and sign for delivery parcels
- Support Security department to undertake audits and resolve conflicts
- Be 1st point of contact for all calls and correspondence relating to desk and room bookings
- Support hospitality bookings for the building (deliveries and collection)
- Help/advise redistribution of food across neighboring outlets dependent on building occupancy levels
- Top up tea and coffee provisions and coffee machines and keep the area clean and tidy
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We Are Looking For / Qualifications And Experience:
- Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
- Demonstrated organizational and time management skills, including the ability to manage competing priorities, monitor and coordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
- Knowledge of Workplace Health and Safety (WH&S) Practices and Policies
- Proven ability to provide a high level of customer service
- Acceptable level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
- Previous knowledge of Skype is desirable, but not essential
- Previous knowledge of Microsoft systems (Word, Excel, etc.) is desired but not essential
- Computer Proficiency
- Ability to work independently if needed
- At least 2 years of a training background or customer service role is desirable
- Previous knowledge of desk booking systems is also desirable but not essential
Other Factors:
- Smart, presentable, and a professional appearance, work uniform always clean and pressed
- Hygienic to the highest standards
- Well organized with the ability to prioritize workloads
- The ability to multitask and work in a fast-paced environment
- Personable and approachable
- Must have a flexible approach
- Good communication skills in both verbal and written formats
- Must be willing to undertake further training if needed
- Ability to gain SC Clearance a must
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Market-Leading Flexible Benefits Scheme:
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customize your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost, and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month, and at the end of the year, there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
Join Our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location