Johnson Controls
Customer Loyalty Advisor
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Join Us as a Customer Retentions Advisor!
Manchester – Tyco Park | Full-Time
What we offer
- Competitive Salary: Reflecting your skills and experience
- Lucrative Bonus: Very achievable target based bonus scheme
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts:
- High street brands
- Cycle-to-work scheme
- Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What you will do
As the Customer Loyalty Advisor you will:
- Focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product.
- Be responsible for upgrading our customers to the latest equipment available using value-driven conversations.
- Reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems.
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How you will do it
- Deliver a retention rate of 65% a month based on saving our customers from leaving us.
- Retain customers using conversational skills so we don’t offer high discounts just to retain.
- Help customers see value for money in the product.
- Deliver an upgrade target every month and utilize the skills trained to upgrade our customer to the best system available.
What we look for
Must-Haves:
- Passion for customer advocacy and team development.
- High level of customer service experience.
- Strong negotiation and communication skills.
- Ability to analyze data and translate insights into actionable strategies.
Nice-To-Haves:
- Proven experience in telesales or customer retention, ideally in home security or subscription-based services.
- Experience with CRM systems and telesales performance tools.
Johnson Controls: Enhancing the Intelligence of Buildings
Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most.
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Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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