Johnson Controls
Customer Loyalty Advisor
Manchester
Posted about 22 hours ago
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Join Us as a Customer Retentions Advisor!
Manchester – Tyco Park | Full-Time
What We Offer
- Competitive Salary: Reflecting your skills and experience
- Lucrative Bonus: Very achievable target based bonus scheme
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
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What You Will Do
As the Customer Loyalty Advisor you will:
- Focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product.
- Be responsible for upgrading our customers to the latest equipment available using value-driven conversations.
- Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems.
How You Will Do It
- Deliver a retention rate of 65% a month base on saving our customers from leaving us.
- Retain customers using conversational skills so we don’t offer high discounts just to retain. Help customers see value for money in the product.
- Deliver an upgrade target every month and utilizing the skills trained to upgrade our customer to the best system available.
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Must-Haves
- What we look for
- Passion for customer advocacy and team development.
- High level of customer service experience.
- Strong negotiation and communication skills.
- Ability to analyze data and translate insights into actionable strategies.
Nice-To-Haves
- Proven experience in telesales or customer retention, ideally in home security or subscription-based services.
- Experience with CRM systems and telesales performance tools.
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Skills
Customer Advocacy
Customer Service
Negotiation Skills
Communication Skills
Data Analysis
Actionable Strategies