dSb Recruitment Consultancy Ltd.
Customer Loyalty Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Loyalty Manager
Senior Loyalty Manager (UK Retail Brand)
About the Role
We’re partnering with one of the UK’s most recognised retail brands to recruit an experienced Senior Loyalty Manager—a leadership role at the intersection of commercial strategy and customer experience.
This commercially focused position requires you to own end-to-end online loyalty strategy, driving:
- Customer retention
- Purchase frequency
- Long-term customer lifetime value (CLV)
Working cross-functionally with Ecommerce, CRM, Product, UX, and Commercial teams, you’ll shape a loyalty programme that delivers measurable business growth whilst enhancing the customer experience.
Your responsibilities will include:
- Defining and delivering a long-term online loyalty strategy and roadmap
- Ownership of commercial performance, including:
- Retention
- Purchase frequency
- Customer lifetime value (CLV)
- Return on investment (ROI)
- Identifying revenue and margin growth opportunities through data-led loyalty initiatives
- Embedding loyalty into the online customer journey via collaboration with Ecommerce, CRO, UX, and Product teams
- Leveraging first-party data for personalisation, segmentation, and targeted customer engagement
- Influencing senior stakeholders and managing relationships with external tech partners and suppliers
- Championing a test-and-learn culture to optimise performance and engagement
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role offers an opportunity to make a genuine commercial impact within an organisation where customer loyalty is a key strategic priortiy.
About the Candidate
We’re looking for a strategic loyalty professional with a strong commercial mindset and a passion for customer experience.
Ideal candidates will bring:
- Significant ttrack record of owning and developing customer loyalty programmes
- A proven ability to improve:
- Customer retention
- Engagement
- Lifetime value
- Strong commercial and analytical skills, capable of translating data into business strategies
- Experience in Ecommerce and an understanding of digital customer journeys
- The confidence to influence senior stakeholders across multiple business functions
- Cross-functional leadership experience, including:
- Managing external partners
- Delivering cross-functional projects
- Experience in retail, grocery, or FMCG would be advantageous
- Knowledge of:
- CRM platforms
- Loyalty technologies
- Having led a loyalty transformation programme
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About the Company
Our client is a UK market leader in retail, known for its established brand reputation, loyal customer base, and ambitious digital growth plans. They prioritise innovation and customer-centred decision-making—providing a dynamic opportunity to work on large-scale initiatives with visible commercial impact.
You’ll thrive in a collaborative and forward-thinking environment where: ✔ Ideas are encouraged ✔ Success is recognised ✔ Talent shapes the future of the customer experience
This role will allow you to own the loyalty strategy, influence business direction, and deliver measurable results.
Competitive Salary & Benefits
- Flexible employment terms
- New role (salary dependent on experience)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills