PepsiCo
Customer Management Coordinator- Pipers
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Customer Management Coordinator- Pipers
Customer Account Manager – Sales – Pipers Crisps
PepsiCo UK
About the Role
PepsiCo UK is the home to beloved global brands like Walkers, Quaker, Doritos, Pipers, and Monster Munch. Our products are enjoyed over one billion times a day across more than 200 countries. In 2023, we generated $91 billion in net revenue. We’re proud to be recognised as the Times Top 50 Employers for Gender Equality (18th year in a row) and Top Employer (12th year in a row).
As part of PepsiCo Positive (pep+), our goal is to win with sustainability—operating within planetary boundaries to create long-term value. Find out more at www.pepsico.com.
Key Functions
Customer Management
- Retain and grow relationships with a large portfolio of customers, ensuring full engagement with the Pipers brand and product range.
- Identify upsell opportunities (both in volume and third-party products) based on client needs and ordering patterns to increase average order value (AOV) and revenue.
- Use sales data, analytics, and dashboards to track portfolio performance, client outcomes, and revenue contributions.
- Implement "go to market" strategies, keeping customers updated on promotions, changes, and incentives to foster loyalty.
- Monitor shifts in client preferences with regard to RTM (Ready-to-Market) figures, ensuring business needs remain aligned—whether switching to wholesale or retaining direct service—while recording market trends for future planning.
- Oversee new account onboarding by following set procedures and target retention rates.
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Call Cycle Management
- Optimise account retention through data-driven call cycles tailored to customer behaviours and business demands.
- Continuously review and adjust call patterns to match changing client needs and service expectations.
- Maintain contact lists with impartial, relevant decision-makers (data cleansing).
- Hit daily retention metrics, order volume, and targeted revenue targets with improved call cadence and quality.
- Adopt an "owner mentality"—supporting peers in call cycle management to uplift team performance.
Administration & Credit Control
- Ensure POS materials support effective brand merchandising by outlet standards.
- Manage accounts from order initiation to payment, with finance workflows to drive credit control compliance.
- Chase outstanding balances before processing new orders and inform clients of check-dates.
Customer Service
- Liaise across departments (Warehouse, Van Sales, Production, and Logistics) to consistently meet client expectations.
- Minimise errors and complaints by optimizing all service touchpoints.
- Adhere to trade complaints procedures to mitigate customer impact where issues arise.
- Coordinate with third parties (e.g., logistical providers such as APC/Cartwright) to deliver accurate non-Pepisco van routes.
- Provide regular performance feedback to line managers, including market trends and operational concerns.
Personal Development
- Self-analyze sales KPIs and performance using available tools and dashboards.
- Actively engage with PepsiCo’s learning and development resources, applying training and mentoring opportunities to enhance skills.
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Requirements & Skills
Qualifications & Experience
- At least GCSE-level education.
- Ideal: 1+ years’ experience in sales or customer service (pre Preferably in FMCG, retail, or food & beverage).
- Proficient in CRM systems and Microsoft Office applications (Excel, Word, Outlook).
- Strong numeracy alongside excellent oral and written communication.
Personal Competencies
- Planning and time-management skills.
- Accuracy and attention to detail.
- Target-driven mindset with the ability to self-motivate and meet deadlines.
- Excellent adaptability to maintain high call/service quality under pressure.
Salary & Benefits
| Package | Inclusions |
|---|---|
| Competition-Ready Earnings | Base salary + commission |
| Flexible Benefits | 25 days holiday (+ option to buy/sell 5), bank holidays, life assurance, income protection. |
Opportunities
PepsiCo fosters lifelong learning through accessible training, development programs, and leadership growth opportunities. We are committed to diversity and complying with the UK Equality Act 2010, valuing a inclusive workforce across all backgrounds, abilities, and identities. Applications are welcomed from underrepresented groups.
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