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UCAS is at the heart of connecting people to higher education.
UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.
We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.
Business Unit Description
Led by Dave Penney, Chief Communications and Marketing Officer. This broad business unit and incorporates the following functions:
- UCAS Media
- Education and industry Sales
- Education and Industry Marketing
- Digital Marketing Operations
- Events
- Partnerships
- Apprenticeships
- Public Affairs, Press and Communications
- Insights
The business unit is set up to deliver against the objectives of UCAS charity and operate UCAS Media (UCAS’s commercial subsidiary) to help fund UCAS’s charitable operations. For the charity, our objective is to provide everyone with the information, advice and guidance they need to make informed decisions on their next steps. We deliver on this via our media ecosystem which consists of information, advice and guidance on ucas.com, our social media feeds across various channels, email, live events and webinars.
For UCAS Media, our business objective is to generate revenue through paid collaborations with higher education providers who wish to improve their position in the market, and commercial brands who want to reach students. All brands wishing to use our media ecosystem and insight services must align with our framework. All profits generated are gift aided to UCAS the charity and in turn fund the charitable objectives, such as our recent announcement that students in receipt of free school meals will no longer need to pay the UCAS application fee.
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About The Role
Contractual Hours
35.00
About The Role
As a Customer Manager, in this 12-month Maternity cover, you will build and maintain professional customer relationships, identifying value-based solutions to fit the needs of the business and deliver targeted revenue for a portfolio of accounts within an assigned segment. With support from relevant stakeholders across UCAS, the Customer Manager will sell cross channel marketing solutions, events and insight that deliver high quality results for their portfolio of clients. This customer facing role will provide support and advice to both new and existing customers, with the objective of maintaining existing revenue streams and upselling new and existing services.
Key accountabilities:
- Deliver a revenue target by executing a customer focussed sales plan working with core and foundation level customers.
- Maintaining existing, long-term relationships with Clients and developing relationships with key decision makers.
- Identifying additional media opportunities with existing Clients, within a defined Client portfolio or sector and look for new client opportunities.
- Recommending the best media and marketing solutions, within a Client budget and working to deadlines for multiple campaigns, across multiple channels, such as on and offsite display, Paid Media (Facebook, Instagram, Google, and Snapchat), email, SMS, Direct Mail, events.
You can find the full job description in the attached role profile below.
Skills, Qualifications, And Experience
- Demonstrable experience in working within a relationship, campaign management, marketing or sales environment.
- Proven ability to embrace and adapt to change in a fast-moving environment.
- Strong skillset in the various marketing, media, and digital practices, with a desire to continuously learn and develop these skills.
- Strong verbal and written communication skills, with a proven ability of influencing a variety of stakeholders at all levels.
- Demonstrable experience of working under pressure and to tight deadlines.
- Proven experience in customer service and engagement with a passion for achieving the best possible results for Clients.
- Creative and curious, with the self-motivation to work across an individual Client portfolio, within a strong team environment.
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Package
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Salary - up to £30,000 (+ sales incentive scheme)
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Purpose-driven work in a charity-led organisation connecting people to education and opportunity
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Internal training, mentoring, and access to industry-recognised certifications through our development academies
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Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts
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30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
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Everyday wellbeing support through Perkbox, offering discounts and wellness tools
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Onsite facilities including a free gym, subsidised café, and free parking at our Cheltenham office
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Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
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Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond
Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS, we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you are interested in this vacancy, but don't necessarily meet every single point on the job description, please still apply.
If you have any questions, please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.
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