Network Rail
Customer Marketing Manager (NCB)
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Who We Are
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. You can visit Evenbreaks Career Hive for advice on accessibility support.
If you're ready to make a real difference, we'd love to hear from you!
Vacancy Details
Duration: Permanent, Part Time Contract (21 Hours)
Contact: If you require any support with your application, please click here for contact details.
Please note that the salary for this role will be calculated on a pro rata basis to reflect the part-time working hours.
Some Of Our Great Benefits
- Flexible/hybrid working arrangements considered.
- Generous annual leave (up to 28 days plus statutory days), with the option to buy/sell days.
- Discounts at stations with your Network Rail pass.
- Defined benefit pension scheme
- 75% subsidy on train tickets.
- Interest-free travel loan for train and car park season tickets.
- Volunteer leave to make a positive impact.
Plus more....
About The Role
What does the average day look like?
NCB Rail Assurance are an independent subsidiary of Network Rail. Our role is to assess and certify infrastructure, operational and organisational change assessment for Britain's railway. We work with infrastructure managers, train operators, contractors and suppliers providing expert solutions that support a safer and more reliable railway for everyone.
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On an average day, you will support the delivery of NCB's marketing plan by engaging with stakeholders and event partners to ensure the organisation maintains a strong and visible presence in the market. You will also work closely with the sales and marketing team to contribute to competitive bid submissions, helping to create high-quality and compelling content.
While managing and updating NCBs website and LinkedIn page, ensuring communications remain current, engaging and aligned with business objectives. A key part of the role is maintaining and developing the NCB brand through the creation and updating of CVs, case studies and other marketing materials. Where required, you will also liaise with external design agencies to produce professional marketing collateral and support wider branding initiatives.
More information about who we are and what we do can be found at www.net-cert.co.uk
A Little Bit About The Team...
Working with NCB's Sales and Marketing team is incredibly exciting, bringing together energy, creativity, and customer insight to drive meaningful business impact. Their collaborative approach and passion for delivering results make every opportunity to support our customers both rewarding and inspiring.
Next Steps
CV shortlisting will take place after the advert closes, with interviews planned from the week commencing 10th August 2026, subject to business needs. Early applications are encouraged, as we may close the advert early due to high application volumes.
We encourage you to review our Safety Vision, as safety is an important part of the culture at Network Rail
All external offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
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Your Experience And Skills
Who are we looking for?
We are looking for a proactive and creative marketing professional who can manage and deliver a wide range of marketing activities that support business growth and strengthen NCB's market presence. The successful candidate will be responsible for planning and executing targeted marketing campaigns, managing and developing engaging website and LinkedIn content, and supporting competitive bids with high-quality branded materials.
They will maintain a library of case studies and CVs, coordinate relationships with external agencies and industry organisations, and identify opportunities to maximise NCB's visibility through events and memberships. With strong organisational skills and attention to detail, they will continuously evaluate marketing performance, ensure value for money, and uphold NCB and Network Rail marketing standards and processes.
Essential Criteria
- Demonstrable experience in the management of marketing, in a related communication environment
- Able to build strong relationships and collaborate effectively with internal teams, external creative agencies and industry partners to deliver high-quality marketing outputs
- Very good written and presentation skills, able to produce accurate, engaging and on-brand content for marketing campaigns, bid submissions and stakeholder presentations. Professional marketing qualification (CIM) and/or equivalent experience
- Demonstrable digital marketing experience in web and social media channels
Desirable
- Educated to degree level in Marketing or Communications or equivalent qualification or experience
- Client-side and agency experience
- Brand development experience
- Experience in competitive bid submissions
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