LHH
Customer Onboarding Specialist
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Customer Onboarding Specialist
}LHH, UK
Customer Onboarding Specialist – Career Transition & Mobility
As a Customer Onboarding Specialist at LHH, you will play a vital role in driving engagement and participation in our career transition programs. LHH is a leading global provider of career transition solutions, supporting individuals who have been made redundant by their employers. You will ensure a positive experience for program participants as they begin their journey with us, collaborating with LHH consultants and stakeholders to deliver services effectively.
Reporting Relationship
- Reports to: Engagement Team Manager (UK)
Location & Home Working
- Location: Remote (Residence in the UK required)
- Travel: Business as required
Key Accountabilities
Your core responsibilities will include:
- Contacting career transition program participants via call and email to:
- Introduce them to the onboarding process
- Activate their program in the system
- Providing a professional, engaging introduction to the career coaching program, addressing any queries
- Encouraging active participation while demonstrating understanding of their unique challenges
- Maintaining efficient call management, with 3–5-minute calls and a target of 15 calls per hour during busy periods
Requirements
Does this sound like you?
- Essential:
- Previous call centre experience (vital)
- Strong target-driven mindset
- Exceptional communication skills (both verbal and written), including a professional phone manner
- Interpersonal skills to build rapport and establish strong relationships
- Ability to understand, validate, and support individuals through career transitions & talent development
- Basic computer literacy & data entry skills
- Multitasking and managing your time effectively in a fast-paced environment
- A positive and proactive attitude
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Proficient:
- Full fluency in English (written and spoken)
- Valid UK work permit/residency
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Benefits include:
LHH offers a range of attractive benefits to support your career and well-being:
- Flexible working model – adapt your schedule to meet both professional and personal needs
- Private medical insurance (PMI)
- Group personal pension plan – contributing towards your future financial security
- Career support for friends and family members
- 25 working days paid holiday (with the option to accumulate additional days off per year)
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Certificates awarded – join a diverse, global team where growth is firmly on the agenda
About LHH
LHH empowers professionals and organizations to achieve ambitious goals with strategic impact through tailored advisory services and robust network initiatives.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our full portfolio of solutions – hiring, development, leadership, career advancement, recruitment, capability building – bridges traditional boundaries, making LHH a seamless single talent partner. In an evolving workplace, we help foster competitiveness by:
- Attracting top talent
- Upskilling teams
- Developing future leaders
- Supporting career transitions
LHH’s method combines human insight and data analytics, aligned with your vision and culture. This drives sustainable impact— delivering tangible, measurable results across the professional cycle.
Today, LHH connects over 12,000 talent experts across 60+ countries, spanning nearly 50 years of industry-leading experience. Fully embedded within the Adecco Group, we combine global leadership with localised expertise—playing a pivotal role for thousands of companies and millions worldwide.
As LHH, we break barriers with human-focused innovation.
Prioritising transparency and inclusion, we champion talent regardless of background.
🌐 lhh.com
Opportunity for All – LHH is an Equal Opportunity Employer/Veterans/Disabled For LHH’s Diversity & Inclusion policy guidelines: LHH Diversity & Inclusion Link
Recruitment | Development | Career Transition | LHH: A beautiful working world
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