Bank of Ireland Group plc
Customer Operations Administrator
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Huntingdon, Cambridgeshire, United Kingdom
Full time
Closing on: Jul 14 2026
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What is the opportunity?
Northridge Finance, part of Bank of Ireland UK, provides personal and commercial asset finance across the UK. As a Customer Operations Administrator, you will play an important role in supporting the end to end vehicle return, assessment and remarketing process. Your work will help deliver fair, transparent and customer focused end of contract outcomes, while maximising asset value. This is a great opportunity to build specialist knowledge in vehicle lifecycle management within a stable and growing financial services organisation.
In This Role, You Will
- Support the full vehicle return, assessment and disposal process, including logistics coordination and condition reviews.
- Ensure customers receive a fair and transparent end of contract experience by applying British Vehicle Rental and Leasing Association (BVRLA) standards consistently.
- Complete administrative tasks accurately and on time, in line with business processes and regulatory requirements.
- Work closely with suppliers and internal teams to support remarketing activity and monitor service quality.
- Contribute to continuous improvement by identifying issues, supporting cost efficiency and sharing insights across the team.
What will make you stand out?
- You are organised, detail focused and enjoy working to clear standards.
- You can prioritise tasks effectively, meet deadlines and communicate clearly with a wide range of people.
- You take pride in delivering a positive customer experience and are comfortable working with data and systems to support sound decision making.
- You are curious, keen to learn and motivated to build knowledge across the vehicle lifecycle.
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Experience with the following will help you stand out but is not required to apply for this role:
- Knowledge of BVRLA guidelines and industry standard.
- Experience in vehicle remarketing, disposals or logistics.
- A background in financial services, leasing or asset finance.
- Strong Excel skills or experience producing critical metric reports.
- An interest in the automotive sector and vehicle values.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
More About The Team
The Customer Operations team supports the full vehicle lifecycle across Marshall Leasing and Northridge Finance. The team manages logistics, end of contract processes and vehicle remarketing, working closely with customers and suppliers to deliver fair, efficient outcomes. Collaboration, ownership and continuous improvement sit at the heart of how the team works. This is an office based role located in Huntingdon, where colleagues work together closely to support learning, consistency and strong team connection.
Why work with us
The Bank of Ireland company culture prioritises work life balance, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy, and working parent and carer supports.
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Your health and wellbeing is important to us; we offer a part subsidised health insurance contribution, Employee Assistance Programme, and financial wellbeing coaches. We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career.
Key Competencies
- Manage Risk - Self
- Customer Focused - Self
- Be Decisive - Self
- Take Ownership - Self
- Better together - Self
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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