Customer Operations Administrator

Your new role

Responsibilities / Accountabilities

• To ensure our customers sensitive data is handled alongside data protection/compliance policies
• Be discrete about each brand’s business, not divulging information to outside parties
• To promptly arrange delivery to customers and plan orders to be moved through our internal trunking network
• Uphold a professional and friendly telephone manner when speaking to both customers and colleagues providing them with quality and accurate information
• To maintain a high standard of personal presentation at all times
• To liaise effectively with brands and suppliers and customers to support the operation where necessary
• To ensure a team spirit is carried throughout all aspects of the role and across all brands and customers
• To maintain a high level of standards within the office at all times
• To ensure data input is carried out promptly and accurately
• To adhere to all company guidelines and procedures and ensure that all data is held correctly as per the company paperwork retention policy and audit guidelines
• To be flexible in supporting where necessary and be available to work days outside the normal hours of contract including bank holidays and weekends in line with the needs of the business.