CITB
Customer Operations Adviser (Transition Team)
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As a Customer Operations Adviser
As a Customer Operations Adviser, you will be the first point of contact for CITB customers, delivering friendly, efficient, and solutions-focused support across a range of services.
You’ll play a vital role in creating positive customer experiences—taking ownership of enquiries, resolving issues with confidence, and ensuring every interaction leaves a lasting impression.
You will be responsible for delivering a high standard of customer service, consistently exceeding expectations. Working across multiple channels, you’ll handle enquiries with professionalism and care, ensuring every customer feels heard, valued, and supported. Living the CITB values will be at the heart of everything you do.
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Role: Customer Operations Adviser (Transition Team)
Location: Peterborough Hybrid (This role is based in Peterborough 2-3 days per week). To support Induction and training this role be required to be onsite for the first month, moving to hybrid working at the discretion of the line manager and based on business requirements
Hours of Work: Full-time (35 hours per week) between CITB’s normal operating hours of 08:00 to 18:00 unless otherwise agreed
Contract: 12 Month Fixed Term Contract
Grade: TM1
Target Salary: £25,586
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CITB aims to lead the construction sector by example to ensure fairness, inclusion, and respect for all. We seek to build a workforce that reflects Britain’s diverse population and people from under-represented groups are encouraged to apply for vacancies.
Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.
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