Vantage Point Global
Customer Operations Analyst - Elevate Programme - Belfast - starting 10th August 2026
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Customer Service Operations Analyst, Elevate Programme for early careers talent (12 to 24 months)
Location
Belfast city centre, 3 days per week onsite (after training)
Start date
10th August 2026
Join the Elevate Programme and launch your career at a leading professional services organisation. Over 18 months, you will receive structured training, mentoring, and hands-on experience in customer operations and case management. You will work alongside experienced professionals from day one, take ownership of customer cases, develop stakeholder management skills, and build experience that can lead to progression into specialist, operational, or client-focused roles.
Your Role
Start your career in customer operations with a role that gives you real responsibility from day one.
We’re hiring Customer Operations Associates through our Elevate Programme in Belfast. This is an excellent opportunity for someone at the beginning of their career who enjoys helping people, solving problems, and managing customer cases through to a successful outcome.
In this role, you'll support customers through both business-as-usual and remediation activities, ensuring issues are handled professionally, sensitively, and in line with regulatory and client requirements. You'll take ownership of customer cases from initial contact through to resolution, helping deliver positive outcomes while maintaining high levels of quality, accuracy, and customer care.
If you're someone who enjoys communicating with people, can manage multiple priorities, and takes pride in delivering excellent customer service, this could be an ideal fit.
What you'll be doing
You'll take ownership of customer cases from beginning to end, ensuring each case is managed efficiently, accurately, and with the appropriate level of care.
Your Day-to-day Work Is Likely To Include
- Managing your own caseload and progressing customer cases to resolution.
- Communicating directly with customers through telephone, written, and digital channels.
- Responding to customer queries and providing clear, professional updates.
- Preparing customer correspondence, including update letters and communications.
- Building rapport with customers while delivering a positive customer experience.
- Reviewing customer information and assessing cases against established policies and criteria.
- Accurately documenting customer interactions and case outcomes within relevant systems.
- Liaising with colleagues, stakeholders, and support teams to resolve customer issues.
- Receiving and applying feedback from Team Leaders and Quality Checkers to improve performance.
- Following established procedures, compliance requirements, and quality standards.
- Adapting to changing project priorities, workloads, and client requirements.
- Contributing to team meetings, knowledge sharing, and continuous improvement activities.
What a typical day could look like
- Joining a morning huddle to discuss team priorities and operational updates.
- Reviewing your caseload and identifying the most urgent customer cases.
- Speaking with customers to understand their circumstances and answer queries.
- Assessing customer information against agreed policies and guidance.
- Updating systems with accurate case notes and customer interactions.
- Working with colleagues and stakeholders to resolve outstanding issues.
- Preparing customer communications and ensuring all documentation is complete.
- Applying feedback received through quality reviews to improve future performance.
- Ending the day with a clear understanding of case progress and next steps.
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What We're Looking For
We're open to graduates, career changers, and individuals with some early professional experience. You do not need to have done this exact role before.
We're likely to be interested in people who can demonstrate:
Essential Requirements
- A strong academic background, ideally achieving a minimum 2:2 degree in any discipline.
- Excellent written and verbal communication skills.
- Experience working in a customer-facing environment.
- Strong organisational skills and attention to detail.
- The ability to manage and prioritise your workload effectively.
- Confidence learning new systems, processes, and technology platforms.
- A positive, self-motivated, and proactive approach to work.
- The ability to work independently while contributing to team objectives.
Desirable Requirements
- Previous customer contact or telephony experience.
- Experience reviewing customer information or assessing requests against defined criteria.
- Experience conducting sensitive or challenging customer conversations.
- Experience working in a professional office or corporate environment.
- An interest in customer operations, remediation, or regulated business processes.
What success looks like in this role
- Managing customer cases efficiently from initial contact through to resolution.
- Delivering excellent customer service while maintaining professionalism and empathy.
- Meeting agreed quality, productivity, and service-level targets.
- Maintaining accurate and compliant case records at all times.
- Demonstrating confidence when handling sensitive customer situations.
- Successfully applying feedback to improve performance and capability.
- Becoming fully competent across multiple projects, processes, and client requirements.
- Building strong relationships with colleagues, stakeholders, and customers.
Programme Benefits & Progression
This is an opportunity to build strong foundations in customer operations, stakeholder communication, case management, customer service, and regulatory processes.
You'll learn how to manage customer journeys, handle sensitive situations professionally, work within structured compliance frameworks, and deliver positive outcomes for customers and clients. The experience gained can support future progression into customer operations, client services, complaints handling, remediation, quality assurance, compliance, and wider operational leadership roles.
Through the Elevate Programme, you'll receive structured support, fully paid training, coaching, and development from day one, helping you build both confidence and capability as your career progresses.
Why Join
- Work in a purpose-driven environment where your work directly supports positive customer outcomes.
- Gain early responsibility and ownership of customer cases.
- Develop valuable communication, operational, and stakeholder-management skills.
- Benefit from structured training, coaching, and career development opportunities.
- Build a strong foundation for a long-term career in operations, customer services, or professional services.
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Programme Timings and Ways of Working
- 27th July: Application deadline
- First interviews will be held virtually.
- Final interviews: in person in Belfast city centre
- The first 6 weeks of in-person training take place in central Belfast - candidates will be required to attend the office up to 5 days per week.
- After training, the role becomes hybrid, with 3 days per week in the Belfast office.
Programme Benefits & Progression
- Alongside your starting salary, there will be a performance review every 6 months and a potential salary uplift at 12 months
- Ongoing training and development support through one-to-one coaching and access to our award-winning trainers
- Health cash plan and cycle to work scheme
- Opportunity for conversion into a permanent role after 18 months
- Clear progression options into senior operational roles, specialist streams (compliance, risk, transformation)
Why Join?
- Be part of a high-growth team that values development and long-term career goals
- Gain early responsibility and direct exposure to operational excellence in a professional services context
- Build a solid foundation for a career in customer service excellence
Please submit your CV and answer a few screening questions via our careers portal. If you do not hear from us within three weeks of applying, your application will not progress further.
Vantage Point Global
Vantage Point Global is a fully committed Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.
Vantage Point Global (VP) is a talent consultancy established in 2014 to support top-tier clients in building their talent pipeline. VP provides opportunities for all, hiring exceptional, diverse talent who are supported and developed throughout their career journey at VP, enabling them to be highly effective in their roles.
We partner with our clients to create opportunities for individuals to launch into fulfilling and rewarding careers in the industries we serve and deliver a future-ready workforce to our clients.
Our unique model delivers continuous formal training, personal development and mentoring to create a driven, high-calibre, highly skilled workforce that is empowered to add value to our clients from the outset.
Our head office is in London, but we work with clients globally. We currently have teams in London, Manchester, Newcastle, Belfast, Warsaw, Wroclaw and are expanding into the US and Asia.
Vantage Point Global is a fully committed inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.
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