Alstom
Customer Operations Coordinator
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Customer Operations Coordinator
Customer Enquiries & Orders Processing Administrator Location: Mansfield (On-Site) | Salary: £33,000 + Benefits
About the Role
At Alstom, we shape transport networks and empower global mobility—from high-speed trains and metros to digital mobility solutions. Our 86,000 colleagues worldwide are driving change, reducing carbon emissions, and replacing cars with smarter systems.
This Permanent position ensures seamless processing of customer enquiries, quotes, and orders using ALSTOM Electronics business systems, fostering right-first-time efficiency and customer service excellence. You’ll collaborate across planning, manufacturing, engineering, and sales, resolving service issues swiftly and elevating customer-centric standards.
Your Key Responsibilities
- Process customer enquiries, quotes, and orders via ALSTOM’s business systems, adhering to right-first-time quality and efficiency.
- Act as the primary point of contact for enquiries, escalating and communicating customer concerns promptly.
- Ensure high service levels for all visitors and customers interacting with ALSTOM Electronics.
- Provide administrative support to the business in a professional, efficient manner.
- Comply with deadlines set by the Operations Manager and report HR/HSE issues as needed.
- Build strong working relationships with sales, purchasing, manufacturing teams, and key stakeholders.
- Monitor and achieve KPI targets for delivery and service levels.
- Maintain full compliance with ALSTOM’s quality standards.
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Essential Requirements
✅ Aptitude & Mindset over experience—we value innovation, self-motivation, and a team player attitude. ✅ Strong administrative skills with proficiency in: MS Office, MRP systems, OE/CMR processes, and quality assurance protocols. ✅ Relevant manufacturing sector experience, especially with business/office computer systems. ✅ Educational background aligned with business administration, order coordination, or customer service (e.g., Diploma). ✅ Highly organised, logical thinking, disciplined, and result-driven. ✅ Excellent communication skills for all levels—verbal and written. ✅ Proactive problem-solving with a customer-focused ethos.
What You’ll Enjoy
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- Life-long career in rail mobility—grow with a future-proof industry.
- Stability, challenge, and meaningful work—no mundane routines.
- Collaborative culture: Work with transverse teams and supportive colleagues.
- Agile working environment and innovative projects to contribute to.
- Unmatched development: Investment in learning, skills training, and career progression.
- Dynamic benefits:
- Pension, life insurance, medical (including private healthcare).
- Up to 52 weeks’ maternity/adoption pay.
- 25 days annual leave + bank holidays (flexible options).
- Tailored benefits in a wide range of flexible packages.
Pro tip: You don’t need to a rail expert—proud every time you board Alstom’s trains.
Our Commitment to You
Alstom is an equal opportunity employer—inclusive, diverse, and fully committed to ensuring all employees thrive.
- Disability Confident: We will interview all qualified disabled applicants who meet essential job criteria.
- We consider flexible working requests unless operational constraints apply.
Applyoday! Apply by: 16/07/26 ⧪ #NowWorkingAtAlstom
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