Alstom
Customer Operations Coordinator
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Customer Operations Coordinator
Recruitment of: Customer Enquiry Processor (On-the-Job Support) Location: Mansfield, On-Site Appointment Type: Permanent Salary & Benefits: £33,000 per annum, inclusive of:
- Contributory pension
- Contributed healthcare
- Flexible benefits package
About the Role
At Alstom, we improve the ways people and goods move across cities and countries. We deliver rail transit systems—from high-speed trains and metros to signalling technology and digitised mobility solutions—that reduce carbon emissions while connecting urban regions efficiently.
As a Customer Enquiry Processor, you’ll ensure all customer interactions—from enquiries to quotes and orders—are logged, processed right-first-time, and aligned with our ALSTOM Electronics business systems. You’ll be the trusted link between customers and our operations, fostering seamless communication with planning, manufacturing, engineering, and sales teams while elevating our service standards at all touchpoints.
Please note: This enrollment is part of the On-the-Job Training programme, offering a structured learning path on our systems and processes.
Key responsibilities include:
- Processing all customer enquiries, quotes, and orders through ALSTOM’s systems with accuracy and efficiency.
- Acting as the primary communications hub for raising, logging, and addressing customer concerns.
- Serving as the first point of contact for internal (visitors) and external (customers) interactions at Alstom Electronics, ensuring a high standard of service.
- Assisting with general administrative duties as required, including order coordination, planning, and reporting.
- Adhering to deadlines, KPIs, and Operation Manager targets while reporting all HR or Health & Safety (HSE) issues.
- Enhancing collaborative relationships with colleagues in assembly, sales, purchasing, and other operational teams.
- Ensuring meeting of key performance indicators (KPIs) for delivery and service levels.
- Maintaining compliance with Alstom’s quality and operational standards.
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Ideally You Will Be:
We value potential over experience, but these attributes will help you thrive in this role:
- Administrative skills: Experience in order coordination, planning, Microsoft Office, Manufacturing Resource Planning (MRP), and quality systems.
- Relevant sector expertise: Familiarity with a manufacturing environment, especially one using modern business systems and office software.
- Qualifications: A Diploma or Advanced Diploma (equivalent to A-Levels/NVQ Level 3 or above) in areas such as business administration, sales coordination, or a related field.
- Core competencies:
- Highly organised, self-motivated, and able to meet deadlines.
- Pragmatic, logical thinking grounded in discipline.
- Effective communicator, capable of interacting with diverse stakeholders.
- A team player with a collaborative mindset.
- Innovation-led approach in delivering exceptional customer service.
- Dedicated to maintaining high standards for order processing and administration.
What We Offer
In return, we invite you to join a leading transporter of tomorrow. This isn’t just a job—it’s an opportunity to build a long-term career with meaningful impact across industries and countries.
** stojace powodzi:** 🔹 Work in a future-proof industry—modern mobility drives progress, and you’re part of it. 🔹 Diverse challenges: Avoid monotonous routines in favour of engaging projects that fit a progressive timeline. 🔹 Collaboration: Work with world-class colleagues across disciplines. 🔹 Independence with guidance: Operate in our agile working environment, with honest growth paths to suit every life and career direction. 🔹 Invest in yourself: Enjoy award-winning learning opportunities and an organisation committed to your growth. 🔹 Recognition and rewards: Competitive salary with flexible benefits, including:
- Pension scheme
- Life insurance
- Healthcare support (including medical)
- Up to 52 weeks of maternity/paternity/adoption pay 🔹 25 days of annual leave + bank holidays—give or take extra days, per individual preference. 🔹 Flexible work arrangement options tailored to your lifestyle.
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You don’t need to be a rail sector frenzy—just up for a trusted role in a dynamic technology business. When you use services Alstom powers, whether on your city’s metro or elsewhere, you’ll take pride in knowing your role played a part.
Equal Opportunity & Inclusivity Statement
Alstom is committed to promoting a workplace where:
- All differences—racial, cultural, religious, gender, sexual, neurodiversity, age, nationality or ability—are valued.
- No candidate experience is overlooked during recruitment if they meet core criteria.
- All candidates are evaluated without unfair discrimination.
As a Disability Confident Employer, we guarantee interviews for disabled candidates who fulfil essential role requirements. Additionally, we:
- Consider flexible working for compatible positions unless business gates prevent it.
- Support recruitment for qualified candidates regardless of background.
Ready to secure industry-relevant skills and flourish? Apply by 16th July 2026.
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