ORTHOSCAPE
CUSTOMER OPERATIONS ENGINEER – MEDICAL DEVICE MANUFACTURING
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Join a MedTech company revolutionising orthopaedic surgery. At Orthoscape, we combine additive manufacturing and digital technologies to deliver custom-made medical devices that transform patients’ lives. We’re looking for a Customer Operations Engineer who thrives at the intersection of engineering, operations, and customer service — someone who can ensure our clients receive the highest quality products, on time and every time.
The Role
As a Customer Operations Engineer, you’ll be the key link between our engineering teams, customers, and operations. Acting as the face of Orthoscape, you’ll manage end-to-end order fulfilment — from technical discussions with clients to ensuring every custom device is ready for surgery. You’ll be involved in everything from sales order processing and inventory management to performance tracking and continuous improvement initiatives.
This is a hands-on role that requires both technical understanding and operational excellence, perfect for someone who enjoys variety, problem-solving, and direct customer engagement.
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Key Responsibilities
- Process and track production orders.
- Deliver exceptional technical and customer support for bespoke medical devices.
- Coordinate operations from product design through 3D manufacturing and delivery.
- Liaise with internal production teams, external suppliers, and logistics partners.
- Ensure order accuracy, quality, and on-time delivery for every customer.
- Develop, track, and improve Supply Chain and Customer Service KPIs.
- Prepare and analyse sales data to drive operational improvements.
- Organise and participate in customer meetings, ensuring clear follow-up actions.
- Lead and support the implementation of new customer service initiatives.
About You
We’re seeking someone with a mix of technical curiosity, operational discipline, and customer focus.
Essential Skills & Experience
- Degree in Engineering, Business Management, or related technical field.
- Experience in customer service, operations, or logistics administration.
- Strong organisational, communication, and multitasking skills.
- High attention to detail and ability to meet deadlines.
- Proficient in Microsoft Office 365.
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Desirable
- Background in the medical device or healthcare industry.
- Knowledge of Additive Manufacturing and 3D printing technologies.
- Familiarity with ISO 13485.
Why Join Orthoscape?
At Orthoscape, we’re more than a medical device company — we’re innovators helping surgeons improve patient outcomes through cutting-edge design and production. You’ll be part of a collaborative, high-performing team where your ideas and contributions make a real difference.
Location: Central Bath (next to Bath Spa Station) with hybrid remote flexibility.
To Apply: Send your CV to hr@orthoscape.uk
Be part of a mission that matters — helping people move pain-free again.
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