Rubix UKII
Customer Operations Manager
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Customer Operations Manager
Powering Industry from the Inside Out...
At Rubix Industrial Services, our InSite teams operate on-site with customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are on hand—helping to reduce downtime, improve efficiency, and keep industry running smoothly.
Unlike traditional engineers working on tools, we are trusted supply chain experts supporting operational success from within. Our on-site presence builds strong partnerships and delivers tailored, data-driven solutions that add value at the heart of our customers' operations.
If you enjoy solving problems, thriving in an inclusive team, and making a meaningful impact, this role is for you. Diverse perspectives help us build better solutions—together.
Job Location: Nuneaton
About the Role
The Customer Operations Manager is a critical leader within the InSite division. This role is responsible for overseeing day-to-day execution of customer contracts, with a focus on delivering exceptional service and stores management excellence.
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Key Responsibilities:
- Be the primary face of the InSite operation, fostering and maintaining strong relationships with key customer stakeholders.
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory resolutions.
- Provide procurement support for the customer’s engineering team.
- Ensure adherence to service level agreements (SLAs) and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management.
- Own and report on contractual KPIs, ensuring performance metrics are consistently met or exceeded.
- Manage the InSite budget, with full commercial responsibility for driving revenue and margin growth.
- Utilise tools and resources to identify opportunities for profitability improvement.
- Collaborate with Product Business Units to provide tailored solutions that deliver optimal customer value.
- Identify opportunities to introduce value-added services that benefit customers while supporting Rubix’s growth.
- Work closely with cross-functional teams and Product Business Units to align solutions with evolving customer needs.
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Working Hours
- Monday - Friday: 08:00 – 17:00
- Total Hours: 40 per week (Includes a total of 60 minutes of scheduled breaks.)
Key Skills, Experience & Requirements
- Customer Relationship Management: Proven ability to resolve inquiries, provide tailored solutions, and maintain long-term client partnerships.
- Engineering Background: Essential core experience in an engineering role.
- Leadership & People Management: Ability to guide teams effectively.
- Operational Excellence: Strong expertise in enhancing process efficiency.
- KPI Management: Experience tracking, analysing, and optimising performance metrics.
- Continuous Improvement: Proactive approach to refining operations.
- Collaboration: Willingness to work closely with multiple teams and stakeholders.
- HSEQ Knowledge: Familiarity with Health, Safety, Environmental, and Quality principles is a plus.
- Full UK/Ireland Driving Licence: Mandatory.
Consider joining Rubix—where industry thrives from the inside out.
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