Hawk 3 Talent Solutions
Customer Operations Manager
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Customer Operations Manager
Location: Easingwold
Salary: £35,000 per annum
Job Type: Full-Time, Permanent – Office based
Working hours: Monday to Thursday 8am – 5pm – Friday early finish
Commutable from: Easingwold, Thirsk, Boroughbridge, Helmsley, North Yorkshire, York, Malton
About the Role
We are seeking a highly organised and customer-focused Customer Operations Manager to join a busy and growing business in Easingwold, North Yorkshire.
This is a varied role that combines customer service, sales administration, order processing, and operational coordination. You will be responsible for managing customer orders from receipt through to delivery, ensuring a seamless customer experience while supporting the wider business in achieving exceptional service standards.
Working closely with production, logistics, finance, and management teams, you will play a key role in maintaining customer relationships, resolving queries, and ensuring the smooth day-to-day operation of the office.
Key Responsibilities
Customer Orders & Administration
- Process customer orders accurately and efficiently using the sales order processing system.
- Ensure all order information, including pricing and delivery requirements, is entered correctly.
- Act as the first point of contact for order amendments and customer queries.
- Produce invoices, delivery notes, and associated documentation.
- Liaise with internal departments to communicate customer requirements and order updates.
- Ensure customer requests and specifications are actioned correctly before dispatch.
- Follow up on customer enquiries and provide timely resolution.
- Maintain accurate CRM and customer records.
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Customer Service & Relationship Management
- Provide a professional and responsive service via telephone and email.
- Build and maintain strong relationships with customers.
- Develop a thorough understanding of customer requirements and ordering patterns.
- Follow up on enquiries and potential business opportunities.
- Produce and analyse sales reports.
- Handle customer complaints effectively and professionally.
- Support customer retention and account growth initiatives.
- Assist with onboarding new customers and maintaining account information.
- Coordinate deliveries and ensure customers receive accurate updates throughout the process.
Administrative & Office Support
- Maintain office supplies and support the smooth running of the office environment.
- Coordinate reports of IT, telephone, and office equipment issues.
- Maintain accurate filing systems and operational records.
- Support process improvement initiatives across the business.
- Assist with account reconciliation and debt management activities when required.
Skills & Experience Required
Essential
- Previous experience in customer service, sales administration, operations, logistics, or account coordination.
- Strong administrative and organisational skills.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Experience processing orders and customer documentation.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving abilities and experience handling customer issues.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
Desirable
- Experience within manufacturing, distribution, logistics, FMCG, or a similar operational environment.
- Knowledge of delivery management systems.
- Experience managing customer accounts.
- Understanding of invoicing and credit control processes.
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Personal Attributes
- Customer-focused with a professional approach.
- Highly organised and methodical.
- Self-motivated and proactive.
- Able to work independently and as part of a team.
- Calm under pressure with excellent time management skills.
- Positive, flexible, and adaptable attitude.
What's on Offer?
- Salary of £35,000 per annum
- Early finish on a Friday
- Full-time, permanent position
- Opportunity to join a supportive and growing business
- Varied role with responsibility and autonomy
- Friendly team environment based in Easingwold
If you would like to apply for the role of Customer Operations Manager then please email your CV to debbie.gough@hawk-3.com
Closing date is 10.08.2026. Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
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