Global Payments Inc.
Customer Operations Specialist
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Junior Application Support Specialist (Customer Operations)
Ready to take your career global? Make your mark at one of the biggest names in payments.
About Us
Storman Software is the largest provider of self-storage management software in Australia & New Zealand, with a growing base of fans in the UK. Trusted by award-winning self-storage facilities worldwide, we’re part of Global Payments (NYSE: GPN), one of the largest payment technology providers globally. We are a fast-growing company focused on shaping the future of global commerce.
This is a fantastic opportunity for someone passionate about delivering an exceptional customer journey.
What You’ll Own
In this role, you’ll provide application support, new customer onboarding, and existing customer upgrades, ensuring their experience with our Cloud-based software suite exceeds expectations.
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Key Responsibilities
- Onboarding & Training: Lead the onboarding process for new customers, training them on our SaaS software products
- Software Upgrades: Help migrate existing customers from older software versions to our modern SaaS suite
- Customer Support:
- Provide L1 and L2 support via telephone, email, and occasionally in-house for customers across the UK, Australia, and New Zealand
- Ensure a smooth and delightful customer journey
- Training & Guidance:
- Deliver engaging, informative training sessions to enhance satisfaction and usability
- Advise customers on best practices for maximising our product offerings
- Problem-Solving:
- Troubleshoot and resolve customer issues efficiently
- Assist in testing and evaluating new software versions
- Knowledge Management: Keep internal processes, procedures, and knowledge artefacts up-to-date
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Pay Structure
- £30,000–£35,000 per annum
What Makes a Globalpayer?
Global Payments empowers its teams with an owner-driven culture. Here’s what it takes:
- Think like a client, act like an owner – align with customer needs first
- Innovation & curiosity – challenge the status quo and find better ways to deliver results
- Decisive & collaborative – empower your team and move quickly with curiosity
- Passion for excellence – push boundaries with a drive to deliver impact first
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