Oliver Valves
Customer Order Expeditor
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Customer Order Expeditor – Knutsford, Parkgate Industrial Estate
Role: Customer Order Expeditor Location: Knutsford, Parkgate Industrial Estate Working Hours: Mon-Fri, 08:30 am – 5:00 pm | 40 hours per week
We are seeking a skilled and experienced Customer Care team member to join our expanding manufacturing team in Knutsford, contributing to one of the UK’s fastest-growing and most successful family-owned valve manufacturers.
About Oliver Valves
With 45+ years of innovation in valve technology, Oliver Valves is a global leader in designing, manufacturing, and supplying high-precision valves and valve systems for industries including oil & gas, petrochemical, and critical infrastructure.
We have achieved recognition through:
- Export, Manufacturing, and Growth awards
- The prestigious Queen’s Award (and recently, King’s Award for Industry)
- A profitable, privately-owned, and rapidly expanding company
We actively seek talented individuals to play a key role in delivering our strategic goals.
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What You’ll Be Doing
- Tracking and updating customer order statuses regularly
- Responding to customer enquiries (emails/phone calls) within 24 hours
- Monitoring order progress and ensuring timely production/fulfilment to guarantee on-time delivery
- Coordinating across departments (Sales, Engineering, Planning, Purchasing, Documentation, Logistics) to ensure timelines for customer orders are met
- Liaising with Customer Inspectors and updating third-party inspectors on active order inspections
- Managing order schedules and resolving outstanding issues efficiently
What You’ll Bring
✔ Customer-centric attitude – Proactive approach with initiative to drive orders through the system ✔ Clear and professional communication skills (written/verbal) ✔ Passion for delivering excellent customer service and on-time performance ✔ Preferable but not essential: experience in a manufacturing/production environment ✔ Ability to stay composed under pressure, even when managing challenging customer complaints ✔ Proficiency in MRP systems, Excel, and Word, along with strong analytical skills ✔ Exceptional multitasking ability and time management skills ✔ Problem-solving mindset – willing to question delays and propose alternative solutions ✔ Reliable, detail-oriented, and proactive workplace presence ✔ Strong numeracy, literacy, and communication skills
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What’s On Offer?
- Competitive starting salary: £28,000–£30,000 (depending on experience)
- Employee Assistance Programme (free, confidential support services)
- Company pension scheme
- Comprehensive medical cash plan (covering dental, eye exams, physiotherapy, etc.)
- Training opportunities for career growth
- Long service awards to recognise loyalty
- Increased annual leave based on tenure
Hours remain at 40 hours per week (Mon-Fri, 08:30 am – 5:00 pm).
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