LanceSoft UK
Customer Order Management Administrator
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Role: Customer Order Management Administrator
Duration: This is a 6 month duration contract
Location: Peterborough, GBR, PE2 6FZ - This is a hybrid role: 3 days per week onsite, one of which must be with the team. In addition will attend workshops, audits or meetings as required.
Job Summary:
The Customer Order Management Administrator is responsible for supporting the Customer Order Management (COM) team with non-customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation.
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Goals:
- Meet team targets. (98% Order entry accuracy, Target of 24 orders / 90 lines a day to be processed, 85% of service requests processed within 4 hours)
- Ensure escalations are identified in a timely manner, seek resolutions.
- Identify opportunity for improvements and highlight to Team Coordinator for continuous improvement.
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Requirements:
- Ideally experience of working in order management, or have transferable skills
- Able to perform actions or elements that are repetitive.
- Good computer skills (MS Office required)
- Role involves actions or elements that are repetitive.
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