LanceSoft UK
Customer order management
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Order Management Administrator
This is a 6 month duration contract
Start date: August 2026
Location: Peterborough, GBR, PE2 6FZ - This is a hybrid role: 3 days per week onsite, one of
PAYE rate: £13.49/hour on PAYE
Job Summary:
The Customer Order Management Administrator is responsible for supporting the Customer Order Management (COM) team with non-customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation.
Goals:
- Meet team targets. (98% Order entry accuracy, Target of 24 orders / 90 lines a day to be processed, 85% of service requests processed within 4 hours)
- Ensure escalations are identified in a timely manner, seek resolutions.
- Identify opportunity for improvements and highlight to Team Coordinator for continuous improvement.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements:
- Ideally experience of working in order management, or have transferable skills
- Able to perform actions or elements that are repetitive.
- Good computer skills (MS Office required)
- Role involves actions or elements that are repetitive.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Responsibilities:
- Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning).
- Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle.
- Process customer orders within the order management system, accurately and within the required deadline.
- Manually allocate parts to customer orders within the order management system.
- Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
- Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit and debit administration).
- Prepare and distribute standard internal reports.
- Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, aging orders, order holds/suspensions, codes).
- Identify and communicate areas for process improvement to Supervisor.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills