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Customer Practitioner Apprenticeship
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Are you looking to start an apprenticeship in customer service?
Are you looking to start an apprenticeship in customer service? Do you have a passion for providing excellent customer service? Then please consider this fantastic opportunity.
About No Limitz
No Limitz, based in Bedford, is your local independent specialist in Sports Equipment, Teamwear, Schoolwear, Printing, Embroidery, and Engraving.
- Established in 2001
- Family business
- Continues to explore new opportunities to widen the range and quality of goods and services they offer their customers
Key Services:
- Running gait analysis
- Choosing the perfect cricket bat
- Creating professional-looking uniforms
- Advising on end-of-season awards and trophies
No Limitz pride themselves on their friendly, helpful staff who are experts in customer service and always on hand to provide advice.
Bedford Sporting Community Involvement
They are heavily involved in the Bedford sporting community, supplying kit for a number of clubs in the area, such as:
- Bedford Junior Blues
- Falcon Gymnastics
- Bedford Harriers
- Bedford Cricket Club
Duties
You will be a customer services assistant and will gain hands-on retail and customer service experience in a supportive and friendly environment.
- Contribute to the continued success of a well-established local business
- Gain a Level 2 Customer Service Practitioner qualification
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Apprenticeship Details
Institution: BEDFORD COLLEGE
Course: Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab).
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Level 2 Customer Service Practitioner Apprenticeship Standard
GCSE in:
- Maths (grade 4/C)
- English (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Required Skills:
- Communication skills
- Organisation skills
Logistics:
- Please consider your transport links to be able to get to both the employer's location and the college
Recruitment Process:
- Candidates must attend an initial interview with a member of our Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process
- Only candidates who have fully completed the application will be considered
Application:
- Please be aware that the closing date is subject to change without prior notice
Industry:
- Retail/Sales Sports
Earnings:
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Career Progression:
- Upon successful completion of the apprenticeship, there may be an opportunity to progress to a full-time position within the company.
Contact Information:
- Institution: BEDFORD COLLEGE
- Contact Person: Phillipa Moodie
- Email: jobenquiries@justapply.co.uk
- Phone: 01234 291000
Reference Code:
- VAC2000041283
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