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Customer Practitioner Apprenticeship
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Are you looking to start an apprenticeship in customer service? Do you have a passion for providing excellent customer service? Then please consider this fantastic opportunity.
Wage
£15,808 a year
Minimum wage rates (opens in new tab)
Training course
Customer service practitioner (level 2)
Hours
Monday - Saturday, working hours TBC.
38 hours a week
Start date
Tuesday 1 September 2026
Duration
1 year 3 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
No Limitz, based in Bedford, is your local independent specialist in Sports Equipment, Teamwear, Schoolwear, Printing, Embroidery and Engraving.
No Limitz was established in 2001. It's a family business that has grown steadily and to this day continues to explore new opportunities to widen the range and quality of goods and services they offer their customers. From running gait analysis to choosing the perfect cricket bat, creating a professional-looking uniform to advising on some end-of-season awards and trophies, you will always be busy and offering great customer service.
No Limitz pride themselves on their friendly, helpful staff who are experts in customer service and always on hand to provide advice. Whether it is help sizing up for a hockey stick or advice on what school uniform you need, their staff are always on hand to assist.
They are heavily involved in the Bedford sporting community, supplying kit for a number of clubs in the area, such as Bedford Junior Blues, Falcon Gymnastics, Bedford Harriers and Bedford Cricket Club.
You will be a customer services assistant and will gain hands-on retail and customer service experience in a supportive and friendly environment, while contributing to the continued success of a well-established local business.
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Alongside the role, you will gain a Level 2 Customer Service Practitioner qualification.
Where you'll work
25 Shuttleworth Road
No Limitz Sports
MK41 0HS
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BEDFORD COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Level 2 Customer Service Practitioner.
Essential qualifications
- GCSE in:
- maths (grade 4/C)
- English (grade 4/C) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
Other requirements
Please consider your transport links to get to both the employers location and the college.
Candidates must attend an initial interview with a member of our Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process.
Only candidates who have fully completed the application will be considered.
Please be aware that the closing date is subject to change without prior notice.
Retail/Sales Sports
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship there may be opportunity to progress to a full-time position within the company.
Contact for this apprenticeship:
BEDFORD COLLEGE
Phillipa Moodie
jobenquiries@justapply.co.uk
01234 291000
The reference code for this apprenticeship is VAC2000041284.
Closes in 15 days (Friday 24 July 2026)
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