Global 4
Customer Promotions & Retentions Advisor
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Role: Customer Experience Advisor
Salary OTE: £45k+ P/a uncapped
Department: Customer Promotion & Retentions Team
Contract Type: Full Time
Location: Horsham
Start Date: ASAP
Customer Promotions & Retentions Advisor | Horsham | Competitive base + uncapped commission
You already know how to do this job. We just need you to bring that experience to us.
We're not looking to train someone into telesales from scratch. We're looking for someone who's already good at it — who's picked up the phone, built rapport with a stranger in the first ten seconds, and turned "no thanks" into a sale or a saved contract more times than they can count.
If that's you, here's what the role actually looks like
What You'll Be Doing
- Calling newly onboarded customers to make sure they're set up right — and spotting genuine opportunities to add real value: tech support, better routers, priority installs, energy deals
- Stepping in when a customer wants to cancel, and turning that conversation around
- Managing customers through the moment they move home — contract changes, fee recalculation, keeping their service seamless
- Owning your own numbers and your own targets
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Need To Already Have
- Real experience in telesales, retentions, or customer promotions — telecoms, broadband, utilities, insurance, or similar subscription-based service background is ideal
- A track record of upselling or cross-selling over the phone
- Experience saving accounts that were on their way out the door
- Comfort working a CRM system and hitting KPIs under real pressure
What's In It For You
- Competitive base + uncapped commission — no ceiling on what good work earns you
- Onboarding built around our systems and products, not the basics — because you've already got those
- Real progression across a fast-growing group of brands
- A genuinely energetic office culture where results get noticed
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you've done this before and you're good at it, we want to hear from you — not train you from zero.
Apply today.
Plus
- 50% off broadband after successful completion of probation period – completely free after 2 years’ service
- 25 days holiday increasing up to a maximum of 30 days based on length of service – plus bank holidays and day off for your birthday
- Death in service
- Salary sacrifice pension scheme
- Local company discounts
- Buy and sell holiday scheme
- Complementary fresh fruit and breakfast bar
- Friday fridge
- £500 refer a friend
- £250 bright ideas scheme
- Company events – summer party, Christmas party and sports day just to name a few
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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