Qualcomm
Customer Quality (Automotive) - Senior Engineer
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Customer Quality (Automotive) - Senior Engineer
Senior Automotive Technical Quality Strategist (Quality Assurance Engineering)
Company Qualcomm Technologies International Ltd
Job Area Engineering Group >
General Summary
Job Overview This is a technical customer-facing role within the Quality Organization supporting Automotive customers based in Europe. The role involves providing leading-edge automotive applications using the latest Qualcomm Snapdragon, Modem, and 5G technology.
Key Responsibilities Include:
- Focus on in-region Automotive customers and manage customer quality issue resolution for Qualcomm products across:
- Customer development
- Mass production
- Field returns
- Collaborate with Automotive customers and internal engineering teams to address:
- Quality issues
- Customer returns
- Update customers timely regarding status of:
- Quality issues
- Requests
- Work closely with Customer Engineering / Applications teams to:
- Understand new product introduction status
- Capture and escalate issues to the Qualcomm quality organization
- Partner with Automotive customers and Qualcomm internal teams to support:
- Customer APQP
- New product bring-up (including documentation, risk assessment, etc.)
- Build and maintain strong customer relationships, advocating for:
- Customer needs to Qualcomm internal teams
- Qualcomm interests when engaging with customers
- Coordinate with global Qualcomm teams to:
- Handle worldwide quality issue follow-up
- Drive the implementation of Qualcomm’s CQE strategy
- Collaborate with local Sales/ Customer Service/ Engineering teams to:
- Drive approval and adoption of Qualcomm PCNs (Product Change Notifications)
- Conduct regular customer surveys to track:
- Key quality KPIs
- Business reviews
- Capture and share customer intelligence with Qualcomm, including:
- Regional requirements
- Standards
- Risks
- Opportunities
- Support offshore facilities of global customers.
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Minimum Qualifications
- Bachelor’s Degree in:
- Applied Science
- Computer Science
- Data Science
- Engineering
- Information Systems
- Or a related field
- 2+ years of Quality Engineering or related work experience.
OR
- Master’s Degree in:
- Applied Science
- Computer Science
- Data Science
- Engineering
- Information Systems
- Or a related field
- 1+ year of Quality Engineering or related work experience.
OR
- PhD in:
- Applied Science
- Computer Science
- Data Science
- Engineering
- Information Systems
- Or a related field.
Required Qualifications
- Bachelor’s or Master’s degree in:
- Physics
- Electronics
- Or a related discipline.
- Minimum 3 years’ work experience in:
- Automotive product / industry
- Customer-facing roles.
- Practical understanding of:
- Semiconductor processes (wafer fabrication, assembly, test).
- Hands-on experience using:
- Diagnostic equipment (oscilloscope, curve trace, CSAM).
- Familiarity with:
- Electrically Induced Physical Damage (EIPD).
- Application & understanding of:
- 8D Problem-Solving Methodology
- Related tools.
Desirable Technical Experience
- 5 years’ work experience in:
- Automotive industry
- Customer-facing roles.
- Strong understanding of:
- European Automotive OEM/Tier-1 quality support expectations
- PPAP (Production Part Approval Process)
- APQP (Advanced Product Quality Planning)
- IATF 16949 standards.
- Knowledge of:
- Quality tools
- Reliability engineering.
- Expertise in:
- CMOS Manufacturing (construction and deconstruction).
- IC assembly methods / processes.
- Familiarity with:
- Digital & Mixed Signal test systems and methods.
- Strong communication skills for:
- Persistent and resolute conversations with customers and internal stakeholders
- Managing difficult interactions.
- Self-driven and flexible: Ability to address issues without micromanagement.
- Exceptional team player: Effective problem-solving in collaborative settings.
- Proficiency in verbal and written English.
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Basis of Employment
- Available for domestic and international travel.
Preferences
- Honesty and integrity in all professional interactions.
Notes on Experience
- The referenced timeframes are indicative only.
- Applications from candidates with equivalent experience are welcome if able to demonstrate:
- Ability to fulfill principal role duties
- Required competencies.
Equal Opportunity & Commitment to Accessibility
Qualcomm is an equal opportunity employer. We are committed to providing a supportive application/hiring process for individuals with disabilities. For accommodations during this process, please contact: 📧 disability-accomodations@qualcomm.com
Qualcomm also ensures accessibility for employees with disabilities in its workplace.
Regards to Recruitment Agencies
Please note that this Job Site is intended for direct candidates only. Staffing agencies or agents are not authorized to use this platform or submit candidates via this site. Qualcomm does not accept unsolicited resumes or applications from agencies.
Unsolicited resumes are not to be forwarded to Qualcomm’s job email addresses or employees. Qualcomm assumes no responsibility for any fees related to unsolicited submissions.
For further information about this role, please contact Qualcomm Careers.
Application Guidelines This description represents the general nature and level of work. Ex () indicates machine-edited content and may not accurately reflect actual requirements or conditions of employment.
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