Peak Scientific
Customer Quality Engineer
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Customer Quality Engineer
Location: Inchinnan, Head Office
About the role
We are looking for a Customer Quality Engineer to join our Quality team at our Head Office in Inchinnan. This is a key role within the business, acting as the focal point for customer complaints, technical escalations, and customer returns across Peak’s global network.
Working collaboratively with teams across the business, you will help ensure customer concerns are managed effectively, root causes are understood, and corrective actions are implemented to support continuous improvement and customer satisfaction.
What you’ll be doing
As Customer Quality Engineer, you will be responsible for:
- Ensuring effective problem-solving techniques are applied to customer complaints and technical escalations.
- Reporting on customer quality activities and ensuring accurate and timely KPI reporting.
- Supporting continuous improvement activity across the business, helping to prevent repeat issues and ensuring customer requirements are met in an effective and cost-conscious way.
- Leading and arranging internal and external product and process compliance audits.
- Capturing and feeding back the voice of the customer.
- Ensuring customer returns are managed efficiently and effectively.
- Motivating and encouraging your team, supporting appraisal input, and helping develop the skills and capabilities of team members (line management responsibility).
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What we’re looking for
We are looking for someone with:
- Relevant experience in a customer-facing quality role.
- Excellent problem-solving skills.
- Experience leading or supporting a Quality Management System.
- Experience and working knowledge of ISO 9001.
- Knowledge and use of common quality tools and continuous improvement methods, including 8D, Six Sigma, and Lean Manufacturing.
- Previous line management experience.
- Proven track record of leading, coaching, and developing teams to achieve both individual and business objectives.
- Organised, detail-focused, and confident working with a range of stakeholders, acting as a key liaison between technical, design, and operations teams.
- Ideally, trained ISO 9001:2015 internal auditor.
Key skills and experience
- Experience in a customer-facing quality role.
- Strong problem-solving skills.
- People Management experience.
- Experience supporting or leading Quality Management Systems.
- Working knowledge of ISO 9001.
- Knowledge of quality and continuous improvement tools such as 8D, Six Sigma, and Lean Manufacturing.
- Excellent organisational skills and attention to detail.
- Strong interpersonal skills with the ability to work across technical, design, and operations teams.
- ISO 9001:2015 internal auditor training.
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Our values
- Put Customer First: Keep customer needs at the heart of every decision and action.
- Be Innovative: Always curious and open to new ideas and better ways of doing things.
- Stay Agile: Be responsive and make timely, considered, and well-informed decisions taking accountability for the outcomes.
- Always Respectful: Kind and supportive, always look for the best in each other and strive to help one another do a better job.
- Show Pride & Passion: Be proud about what we do and enjoy our work.
Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment, or other programs and activities.
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