Ascent Performance Group Ltd
Customer Reconnection Representative
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Role Overview
As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender. This is an active, field-based role, ideal for individuals who enjoy meeting people, working independently, and managing their own workload.
Working across your designated territory, you'll manage your own diary while delivering a professional and empathetic customer experience. The role offers a high degree of autonomy and requires flexibility, including evening and weekend visits when required.
No two days are the same, making this an ideal opportunity for individuals who enjoy working in a fast-paced environment, building rapport with people from all walks of life, and achieving positive outcomes for customers and clients alike.
The Company
Part of the Lantern Group, Ascent is one of the UK’s largest specialist debt recovery law firms, widely recognised as a market leader in the provision of high-quality, ethically-led services, and in customer engagement and rehabilitation.
Your responsibilities will include:
- Reconnecting customers with their lender and encouraging positive engagement.
- Supporting customers in discussing their financial circumstances.
- Gathering accurate information from customers and relevant third parties.
- Identifying potentially vulnerable customers and escalating concerns appropriately.
- Identifying complaints and ensuring they are handled in line with the appropriate process.
- Managing your diary, workload, and allocated territory effectively to ensure client service level agreements are achieved.
- Ensuring all compliance requirements are met, including the mandatory recording of all visits.
- Delivering a professional, respectful, and empathetic customer experience at all times.
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As a Customer Reconnection Representative, you will receive
- Competitive salary.
- Company iPad and mobile phone.
- Company car.
- Home-based role with travel across your allocated region.
- Health Cash Plan.
- Life Assurance.
- Critical Illness Cover.
- Bonus Scheme.
- Discounted Gym Membership.
- Comprehensive training and ongoing support.
- Opportunities for career development and progression.
What We’re Looking For
- A confident communicator who enjoys engaging with people from all backgrounds.
- Strong interpersonal and relationship-building skills.
- Self-motivated with the ability to work independently.
- Organised and able to manage a busy workload effectively.
- Professional, resilient, and empathetic when dealing with challenging situations.
- Comfortable working in a fast-paced environment.
- Flexible and willing to work evenings and weekends as required.
- A full UK driving licence and willingness to travel within an allocated territory.
Get help with your application
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We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis.
We welcome applications from individuals from all backgrounds. Attitude, communication skills, professionalism, and reliability are more important than specific industry experience, as full training and ongoing support will be provided.
Required Documentation
- ICO Registration
- Full UK Driving Licence & appropriate insurance
- Public Liability Insurance
- Valid DBS Check
Why Join Us?
At Ascent, we pride ourselves on creating a supportive, inclusive, and collaborative environment where your contributions truly make a difference. We are committed to helping our people grow through comprehensive training, ongoing support, professional development opportunities, and a culture built on fairness, integrity, and customer care.
Whether you're looking to start a career in field-based customer engagement or bring existing experience to a growing organisation, Ascent offers an exciting opportunity to make a real impact while developing your career.
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