JD Group Plc
Customer Relations Advisor
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Customer Relations Advisor
Join JD Gyms!
We are an exhilarating, award-winning gym chain rapidly expanding across the UK, setting new trends in fitness. With a commitment to quality, we invest in premium club environments and robust team support to deliver exceptional fitness experiences. Here’s your chance to be part of the action—we’re always on the lookout for energetic professionals to join our team.
Role: Customer Relations Advisor
Reporting To:
Contact Centre Manager
Work Location:
Office-based at JD Gyms Contact Centre Kirkstall Road, Leeds, LS4 2AZ
Hours:
30 hours per week, across 4 days.
Purpose of the Role
As a Customer Relations Advisor, your mission is to deliver outstanding customer service to JD Gyms members. You’ll resolve enquiries efficiently, manage membership-related inquiries, and uphold JD Gyms’ brand values in every interaction.
💼 Key Responsibilities
- Handle inbound and outbound customer enquiries via multiple communication channels.
- Resolve membership queries including cancellations, freezes, payment concerns, and account updates with accuracy and professionalism.
- Provide clear, friendly, and informative guidance on JD Gyms’ products, services, and policies.
- Manage and escalate complaints in line with company protocols to ensure timely, satisfactory resolutions.
- Maintain precise records of all interactions and updates using JD Gyms’ internal systems.
- Support operational teams by communicating member feedback and identifying common issues.
- Promote a positive customer experience by offering fast, helpful, and brand-aligned service.
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🧠 Essential Skills & Experience
- Previous customer service or contact centre experience is a must.
- Excellent verbal and written communication skills, with adaptability to tone for varied channels.
- Capability to handle high-volume enquiries while upholding service quality.
- Confidence and composure in managing challenging situations with patience and problem-solving focus.
- Strong IT skills, with the ability to quickly learn and master new systems.
- Exceptional organisational skills and meticulous attention to detail.
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🎁 Benefits
- Free JD Gyms membership (for you!).
- Staff discounts across the JD Group portfolio.
- Company pension scheme to support your financial future.
- Access to wellbeing support and employee discount programmes.
🚀 Why JD Gyms?
At JD Gyms, we’re passionate about delivering exceptional experiences for every member. Join us in a fast-paced, supportive environment, where your contributions make a real difference. Our brand thrives on wachal professionalism, positivity, and continuous improvement—ensuring our members return, time and again.
We empower our team to develop through personal growth opportunities, fostering an atmosphere of growth and innovation. Together, let’s shape JD Gyms into the leading fitness destination it aims to be.
Thank you for considering this incredible opportunity!
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