Scottish and Southern Electricity Networks
Customer Relations Advisor
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Customer Relations Advisor
Customer Relations Complaint Handler – Fixed Term Contract (12 months)
Base Location: Perth
Salary: £29,504 - £34,757 plus a range of benefits supporting your finances, wellbeing, and family.
Working Pattern: Full Time | 12-Month Fixed Term Contract
The Role
As a Customer Relations Complaint Handler, you’ll be based in our Customer Contact Centre, collaborating with Customer Service and Operational teams to deliver effective solutions and outstanding service to customers raising complaints.
Key Responsibilities
- Communicate effectively with internal and external stakeholders across all levels:
- Provide guidance for decision-making
- Uphold SSEN’s reputation
- Manage high-level and third-party complaints while:
- Supporting customers through the entire Complaint Handling Process with empathy and professionalism
- Taking full ownership of assigned cases from start to finish, including:
- Contacting customers within agreed timescales
- Investigating their concerns
- Delivering a coordinated company response
- Ensure full compliance with GDPR by:
- Safeguarding customer data
- Clearly informing customers of their rights throughout the process
- Meet all required timescales and key milestones by:
- Accurately logging, updating, and managing complaints in the system
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Requirements
You have:
- Proven customer service experience, including effective handling of complaints
- Strong verbal and written communication skills, with the ability to:
- Build positive relationships
- Engage confidently with a wide range of stakeholders
- A willingness to learn, with a proactive approach to development (training and support provided)
- Excellent time management and the ability to:
- Prioritise effectively along with being highly organised, adaptable, and self-motivated
(Technical elements may be part of the role; training provided.)
About SSEN Distribution
SSEN Distribution, part of the SSE group, powers 3.9 million UK homes and businesses. Our team of 4,200+ skilled engineers, customer service advisors, and energy experts ensure:
- Reliable and safe electricity supply
- Investment in low-carbon networks for a cleaner future
Our Transforming for Growth plan involves £33bn in infrastructure investments (2025–2030) to support the UK’s energy transition.
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SSE’s Purpose: "Provide energy today while building a better world tomorrow."
Flexible Benefits
- Privileges to support your health, finances, and family:
- Discounts on private healthcare and gym memberships
- Wellbeing benefits:
- A free online GP service
- 24/7 counselling support
- Interest-free loans (tech, transport)
- Cycle-to-Work scheme
- Family entitlements:
- Maternity/adoption pay
- Paternity leave
Equal Opportunity Employer
SSE is committed to inclusivity and equal opportunity. Accommodations for applications will be made where needed.
Need support? Contact Fiona.smith@sse.com or 01738 340954.
"We especially welcome applications from those underrepresented in our workforce or industry!"
Ready to Apply?
Apply online only via the "Apply Now" link on our website.
Selection Process:
- You’ll be notified if your application moves forward.**
- Pre-employment requirements:
- Criminality checks
- Credit checks
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