Shared Services Partnership
Customer Relations and Business Support Assistant
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Job Details
- Job Reference: HCC624483
- Salary Range: £25,186 – £26,244 per annum
- Work Location: County Supplies, Bar End, Winchester (Hybrid Working)
- Hours per week: 37
- Contract Type: Permanent
- Closing Date: 15 July 2026
- Interview Date: 21 & 22 July 2026
- Early applications encouraged due to potential early closure.
About the Role
An exciting opportunity exists within the Customer Relations and Business Support Team at County Supplies.
If you thrive in delivering excellent customer service and enjoy engaging directly with customers to promote products, you’d be a great fit.
Company Overview
County Supplies serves as the procurement specialist for common-use goods across Hampshire County Council, schools, and local authorities. Key strengths include:
- Strong, long-term customer relationships.
- A commitment to exceeding expectations.
As a hybrid role, you’ll primarily work from offices in Winchester with one-two days per week at home.
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Responsibilities
Your role will include:
-
Sales Outreach
- Proactively dial existing and potential customers to promote products, highlight deals, and upsell/cross-sell.
-
Customer Relations
- Handle phone/email enquiries and complaints with professionalism—ensuring retention.
-
Business Support
- Administrative tasks (data entry, order processing, report generation).
- Manage customer accounts, invoices, and debt recovery.
- Support County Supplies Online (stock management, content edits).
-
Problem-Solving
- Resolve issues like stock checks or arranging returns/credits.
-
Communication
- Bridge between customers, logistics, buying teams, and other Hampshire departments.
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Continuous Improvement
- Contribute to enhancing customer experiences.
Requirements
To succeed, you’ll need:
- A confident telephone manner and passion for customer interaction.
- (Desirable) Practical sales or telesales experience.
- Strong data entry skills and proficient in Microsoft O365 (Excel, Outlook, SharePoint, Access).
- Excellent literacy/numeracy.
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Technical requirements:
- Experience with SAP (plus) and web shop administration.
- Familiarity with warehousing/distribution (advantage).
Soft skills:
- Thrives under pressure and meets deadlines.
- Team-oriented and solution-focused.
Benefits
- Top-performing local authority in the UK.
- Supportive, dynamic and values an outstanding work-life balance.
- Internal training and development programmes.
⚠️ Additional Information
- Candidate Pack available.
- Contact: Sara Kitchen, Customer Relations Manager (03707 795034 | sara.kitchen@hants.gov.uk).
Safeguarding & Inclusion
- The council takes safeguarding seriously.
- Anti-discrimination commitment advances equality across protected characteristics.
We are a Disability Confident Employer – diversity in recruitment is welcome.
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