Johnson Controls
Customer Relations Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Relations Coordinator - ADT Security (Manchester)
What You Will Do
Step into a dynamic role at ADT Security in Manchester, where you'll join our passionate team as a Customer Relations Coordinator. In this position, you’ll:
- Take full ownership of the entire customer complaint journey—resolving issues with care, precision, and professionalism.
- Build meaningful relationships with customers while collaborating across internal departments.
- Contribute to our mission of protecting homes and businesses while delivering exceptional support.
What We Offer
Competitive Rewards & Benefits
- Competitive Salary: Aligned with your skills and experience
- Generous Leave:
- 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Up to 10 extra days (total maximum of 35 days)
- Comprehensive Benefits Package:
- Pension plan (up to 7% employer contribution)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Savings:
- Discounts on high-street brands
- Cycle-to-work scheme
- Johnson Controls product discounts
- Career Growth:
- Extensive learning and advancement opportunities
- Workplace Perks:
- Free onsite parking
- Dress Down Fridays (casual attire)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
How You Will Do It
Your core responsibilities include:
- Investigate & Resolve: Conduct thorough investigations into customer complaints, from first contact to resolution, following protocols to ensure satisfaction.
- Build Relationships: Maintain clear, professional communication with customers and internal teams to foster trust and collaboration.
- Document & Report: Accurately log all interactions and generate regular reports on resolutions and outcomes.
- Prioritise & Manage: Organise tasks efficiently to meet deadlines while delivering high-quality service.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Required
What We Look For
- Exceptional Communication Skills: Demonstrated ability to handle customer inquiries via phone, email, and in person.
- Strong Time Management: Proficiency in juggling multiple priorities and meeting deadlines.
- Attention to Detail: Commitment to accuracy in documentation and reporting.
- Customer Service Experience: Previous experience in a similar support or compliance role.
Preferred
Additional strengths include:
- Familiarity with complaint resolution processes.
- Experience working in cross-functional teams.
- A passion for delivering outstanding customer experiences.
#ADTcustomerservice
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills