Southeastern Railway
Customer Relations & Corporate Affairs Coordinator - 12 Month Secondment/Fixed Term Contract
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Customer Relations & Corporate Affairs Coordinator - 12 Month Secondment/Fixed Term Contract
Customer Relations and Corporate Affairs Coordinator
Role Introduction
Are you looking for a career where you can make a real difference in people’s day?
We are seeking a Customer Relations and Corporate Affairs Coordinator to join our team, based at our Head Office in London Bridge (hybrid working), on a 12-month Fixed Term Contract.
This role will support the effective operation of the Customer Relations and Corporate Affairs teams by managing day-to-day departmental administration and financial processes.
Key responsibilities include raising purchase orders, producing payment runs in line with audit control requirements, and managing and defending payment disputes via PayPal and Braintree.
Can you move people? Apply now.
Key Responsibilities
Data, Reporting & Governance
- Maintain Customer Relations data
- Support development of Power BI dashboards
- Ensure robust audit controls across all customer payment processes
- Manage reporting, including:
- Payment runs
- Failed payments
- Financial tracking
- Support budget monitoring and expense oversight
Payments, Finance & Fraud Prevention
- Produce and manage customer compensation payments, liaising with Finance
- Manage payment queries, disputes (e.g. PayPal/Braintree), and investigations
- Identify failed/unreceived payments and arrange replacements
- Support fraud detection and prevention across payment and refund channels
Operational & Administrative Support
- Manage departmental post, filing, and record-keeping
- Maintain team rosters, attendance records, and general administration
- Arrange meetings, including:
- Logistics
- Agendas
- Taking minutes
- Raise purchase orders, ensuring accurate invoice processing
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Customer & Business Support Activities
- Support Delay Repay processes and ticket validation
- Manage Staff Travel requests and issue Duty Staff Travel tickets
- Provide administrative support for events and engagement activities
- Deliver ad hoc operational and customer engagement support as required
Requirements
To be considered for this role, we recommend you demonstrate the below in your application:
- In-depth knowledge of TOC and the wider industry landscape
- Advanced user of MS Office applications to support effective administration and reporting
- Established track record in business administration and office management within a professional environment
- Experience in managing and delivering complex workstreams under pressure, meeting challenging deadlines and objectives
- Strong interpersonal skills, with the ability to influence, engage, and build trusted relationships across the organisation and with external industry contacts
As proud members of the Armed Forces Covenant and the Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. [Find out more here.]
Other Important Information
-
Vacancy closure: This role may close early if we receive a large number of applications. Ensure you submit yours early.
-
Employment terms: All offers of employment are subject to:
- Satisfactory references
- Right to work verification
- Basic criminal record check
- Pre-employment medical assessment
- Work visa sponsorship is not available for this role.
Get help with your application
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- Re-applying: If you applied for a previous role at Southeastern and were unsuccessful, wait six months before applying again.
[Find out more about our recruitment process and application tips.]
Benefits
Along with your salary, we offer:
- Final salary pension
- 24 days annual leave (plus bank holidays)
- Free rail travel across our networks
"Ideal for a secure and fulfilling career." Click here to explore our full range of benefits.
About Southeastern
We are one of Britain’s busiest train operators, serving:
- London
- Kent
- Parts of East Sussex
We run over 1,700 trains a day, transporting 500,000 passengers to 180 stations.
However, our focus goes beyond passenger transport:
- We strive to enhance customer journeys through meaningful interactions
- We aim to create an inclusive and supportive workplace, reflecting the communities we serve.
- Commitment: We recognise our achievements through employer accreditations and consistent endorsement as a WORK180 Employer for Women.
Our ways of working empower everyone at Southeastern to create massive, positive change. Tiny daily efforts contribute to an improved work environment and superior service experience for our customers.
Safeguarding
At the heart of Southeastern’s work lies our Safeguarding Team, dedicated to:
- Ensuring the safety of our customers, colleagues, and the public
- Enhancing safeguarding measures and awareness
Learn more about our operations: Our Railway.
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