Wynn Mayfair
Customer Relations (Mandarin Speaking)
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Customer Relations (Mandarin Speaking)
Guest Relations Officer – Mandarin Speaking
Company Overview
Wynn Mayfair, located in the heart of Mayfair, offers exclusive world-class experiences to members.
About the Role
The Mandarin-speaking Guest Relations role will focus on developing, maintaining, and strengthening relationships with high-net-worth players for Wynn Mayfair.
Benefits
- Season ticket loan
- Cycle to work scheme
- Discounts on retailers, restaurants, and smart tech
- Employee assistance programme
- Life assurance
- On-site staff canteen
- Medicash
- Discounts on Mayfair car parks
- And much more!
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Key Responsibilities
- Act as the point of contact between Mandarin-speaking customers and the club, ensuring all customer needs are executed to the highest standards.
- Develop new players, maintain existing players where required, and service VIP level casino guests—both on property and remotely via electronic/telephone communications.
- Maintain a detailed knowledge of the products on offer to members to ensure optimal offerings are always available.
- Liaise with other senior staff to:
- Determine the range of products and services available.
- Maintain strong relationships with all other departments.
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Work Conditions & Requirements
- Fluent and confident in Mandarin.
- Must be able to work evenings, weekends, and bank holidays—depending on business needs.
- Must demonstrate Right to Work in the UK at the interview stage.
- Due to Gambling Regulations, applicants must be over the age of 18.
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