N G Bailey
Customer Relationship Coordinator
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Customer Relationship Coordinator
Customer Relationship Coordinator
Location: Leeds
Type: Permanent – Hybrid
Salary: Competitive + Flexible Benefits
Summary
We’re looking for a highly organised and proactive Customer Relationship Coordinator to help us deliver a consistent, insight-led approach to customer engagement.
In this role, you’ll be at the heart of how we connect with our customers, ensuring relationships, feedback, and engagement activities are well structured, visible, and effective. You won’t be setting the strategy—but you will play a key role in enabling it, helping teams make better decisions, strengthen relationships, and ultimately win more work.
If you enjoy bringing structure to complexity, working with a wide range of stakeholders, and making things run smoothly behind the scenes, this could be a great fit.
Key Deliverables
Customer Relationship Management
- Keep customer relationship data accurate and up to date within CRM systems (e.g., Microsoft Dynamics)
- Coordinate customer meetings, reviews, and engagement activities (planning through to follow-up)
- Support customer feedback processes (e.g., NPS, ECPRs, portals)
- Track customer sentiment, identifying trends, risks, and opportunities
- Act as a central coordination point between customers, sales teams, and operational delivery teams
Sales & Work Winning Support
- Coordinate sales meetings, actions, and reporting
- Assist with pipeline reviews and sales discussions
- Monitor customer and framework portals, sharing insights with internal teams
- Help strengthen brand reputation and customer confidence through structured engagement
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Stakeholder Engagement
- Support wide-ranging stakeholder engagement, including workforce and community groups
- Ensure customer insights and feedback are shared effectively across teams
- Track actions from engagement (e.g., "You Said / We Did")
- Contribute to continuous improvement in customer experience and service delivery
Events & Engagement Activities
- Support planning and delivery of customer events, workshops, and forums
- Coordinate logistics, communications, and follow-up activities
- Ensure events align with business objectives and deepen relationships
Requirements
Essential
- Experience in a customer relationship, coordination, or engagement support role
- Strong organisational and planning skills with excellent attention to detail
- Confident communicator, able to build relationships at all levels
- Ability to manage multiple priorities in a fast-paced environment
- Experience using CRM systems (preferably Microsoft Dynamics) and Microsoft Office
- Proactive approach with strong follow-through
Desirable
- Experience in organising events or customer engagement programmes
- Background in sales, bids, or work-winning environments
- Knowledge of construction, engineering, or project-based sectors
- Experience in capturing and managing stakeholder feedback
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Benefits
We continually evolve our benefits to attract and retain great talent. Some perks include:
- Pension scheme with leading provider (up to 8% employer contribution)
- 25 days paid holiday
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Free 24/7 Employee Assistance Program (counselling, legal advice included)
- Flexible benefits, including:
- Dental Insurance
- Gym Memberships
- Give As You Earn (Charity Donations)
- Travel Insurance
- Tax-Free Bikes
- Personal Development Programme
Next Steps
We’re committed to building a fair, inclusive, and supportive culture. Our recruitment process will prioritise clarity, with plenty of notice given. Accommodations for interviews or assessments are welcome—please inform us.
About Us
We are one of the leading independent engineering and services businesses in the UK, established in 1921, with a £500m turnover and 3,000 employees. Our focus is on training, innovation, and people development.
Operating across building and infrastructure sectors, we deliver cutting-edge projects using the latest tools and technologies. Progression is valued, with a clear development path, offering regular reviews, training, and support.
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