The Big Phone Store
Customer Relationship Management Executive (CRM)
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Customer Relationship Management Executive (CRM)
Wednesfield, Wolverhampton
Full Time, Hybrid
Salary £24,000 - £50,000 dependent upon experience
At The Big Phone Store, we don't just recycle phones, we're shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we're committed to reducing waste and protecting the planet. Our impact goes beyond sustainability, we're also building a high performance, diverse and inclusive team where people from all over the world thrive.
We are on our way to becoming a household name in the tech and sustainability space. Come and be part of this exciting journey!!
The Role
As a CRM executive in our Marketing team, you'll lead in enhancing customer engagement, driving retention and managing data-driven campaigns that build long-lasting relationships with our customers. You'll have the autonomy to create, execute and optimise CRM strategies, leveraging customer insights and data to deliver personalised experiences and improve customer loyalty. This is a crucial role in shaping way we connect with our customers and you'll be at the heart of the action!
Why you?
You're a driven marketer with experience in CRM, customer loyalty, and data-driven marketing. You understand the power of customer insights and are passionate about using data to drive decision-making. You thrive in a high accountability, results-driven environment and are eager to make an impact on customer engagement and retention. You have experience in creating tailored marketing campaigns that resonate with customers and drive results.
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.
Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.
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Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
Graduate Consultant — 2026 Scheme
Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
See breakdownIt searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Why you're a good match
You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
Experience fit
Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Do
Develop, execute and optimise CRM strategies that drive customer retention, engagement and loyalty. Manage and analyse customer data to create personalised and impactful marketing campaigns. Segment customer audiences and deliver targeted communications across multiple channels (email, SMS, etc.) Collaborate with teams to ensure customer touchpoints are seamless and consistent. Monitor campaign performance, assess customer feedback and adjust strategies to improve outcomes. Stay updated with the latest CRM tools, technologies and best practices to enhance customer experience. Work closely with the marketing and product teams to align CRM strategies with overall business goals.
Why Us?
High-performance culture, we don't do coasting or mediocrity. Diverse & Inclusive team, our back ground doesn't matter, your talent does Real Impact, every role here keeps quality electronics out of landfills Sustainability focused, we don't just talk about being green; we innovate and take action Career growth, promotions based on impact, not tenure Hybrid working available
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Qualifications Are Valued, Not Required
While qualifications and formal education are appreciated, they are not the sole criteria for our hiring decisions. We value individuals with an educated background, but we believe that skills, experience, mindset, and cultural fit are equally, if not more, important. A specific degree or qualification does not automatically make someone suitable for a role; we consider the full picture.
Company Perks
Permanent role Industry sector- Recession Proof Staff Discounts Private Pension Scheme Days out and other social events Free onsite parking Equal opportunities employer, fully committed to diversity, equality and inclusion since 1999 Birthdays off and paid for without having to use entitlement after year 2 Up to 28 days paid holiday One extra day holiday rewarded for every year of service from year 2
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