Harnham
Customer Relationship Management Manager
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Customer Relationship Management Manager
CRM Manager
London - hybrid (3 days in office) Up to £60,000
This is a highly visible, client-facing CRM Manager opportunity within a growing digital agency where strategy and insight sit at the core of everything they deliver. You will lead end-to-end CRM initiatives, partnering closely with well-known brands while developing into a trusted advisor to senior stakeholders.
The Company
They are a fast-growing digital growth agency based in central London, renowned for delivering data-led CRM and digital programmes that drive measurable results. Operating across multiple industries, they collaborate with large, high-profile organisations to enhance customer engagement and lifecycle performance. Their collaborative and ambitious culture fosters learning and innovation. The CRM and CRO function is expanding, offering exciting opportunities to diversify your expertise.
The Role
You will take ownership of CRM projects across multiple client accounts, balancing strategic thinking with hands-on delivery. Key responsibilities include:
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- Developing multi-channel CRM strategies aligned with client objectives
- Managing lifecycle campaigns across email, push notifications, and SMS
- Designing segmentation, automated journeys, and dynamic content approaches
- Analysing campaign performance and translating insights into actionable recommendations
- Reviewing existing CRM activities to identify optimisation opportunities
- Advising clients on CRM best practice and marketing technology usage
- Supporting implementation and migration of CRM platforms where required
- Building strong relationships with senior stakeholders and contributing to account growth
- Collaborating with cross-functional teams, including CRO specialists
Your Skills and Experience
- Strong commercial experience in CRM, ideally within an agency, consultancy, or fast-paced environment
- Ability to define and shape CRM strategy as well as deliver execution
- Confident in presenting to and influencing senior stakeholders
- Solid analytical mindset with experience using data to inform decisions
- Familiarity with multi-channel CRM, including exposure to email or lifecycle marketing
- Experience using CRM or marketing automation platforms
- Proactive, collaborative approach with the ability to lead projects independently
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What They Offer
- Exposure to high-profile client accounts and complex CRM projects
- Clear progression within a growing CRM and CRO team
- Opportunity to expand into adjacent areas, such as conversion rate optimisation
How to Apply
If you are interested in this CRM Manager opportunity, please submit your CV to be considered.
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