SERV Recruitment
Customer Relationship Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We're looking for a commercially driven CRM Manager.
Milton Keynes
Hybrid Role
£45,000
Working closely with the Web, Buying & Merchandising, Ecommerce, Creative and Digital Marketing teams, you'll develop and optimise multi-channel CRM campaigns across email, SMS, push notifications and automated customer journeys. This is an exciting opportunity for someone who enjoys combining creativity with data to deliver best-in-class customer communications.
Key Responsibilities:
- Develop and continuously refine customer segmentation strategies to deliver personalised, targeted marketing campaigns.
- Work closely with the Campaign Manager to create, optimise and manage automated lifecycle marketing programmes, including welcome journeys, abandoned basket, post-purchase and re-engagement campaigns.
- Design and build engaging, on-brand email campaigns in Figma, collaborating with Creative and Ecommerce teams to ensure a consistent customer experience.
- Monitor, analyse and report on CRM performance, using key metrics including open rates, click-through rates, conversion, revenue and customer engagement to drive continuous optimisation.
- Lead A/B testing initiatives to improve campaign effectiveness and customer performance.
- Act as the primary contact for Klaviyo's Customer Success team, ensuring best practice is implemented and new platform capabilities are leveraged.
- Maintain high standards of CRM data quality, ensuring customer data is accurate, compliant and managed in line with GDPR requirements.
- Work with regional translation teams to ensure CRM communications are localised effectively across international markets.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
To be successful in this role, you'll have:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- A minimum of 3 years' experience in a CRM, Email Marketing or Customer Lifecycle Marketing role, ideally within the retail, fashion, sportswear or ecommerce sectors.
- Proven experience developing and delivering CRM strategies that drive customer engagement, retention and commercial performance.
- Strong knowledge of CRM platforms and marketing automation tools, with hands-on experience using Klaviyo being essential.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills