Southern Housing
Customer Repair Advisor
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Job Opportunity
Are you ready for a challenge? We’re looking for motivated, helpful individuals who are keen to deliver a positive customer experience every time! We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service.
You’ll be call-handling and actioning digital contacts accurately, diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues, and contractors). You’ll need to be confident using your own initiative and have the ability to update systems and follow processes. Ideally, you’ll have experience of working in a customer contact centre, but this is not essential as training will be provided.
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We're available for customers from 08.00 - 17.00 (Mon - Fri), so we’ll need you to be able to work flexibly within these hours. Following the completion of your probation period, hybrid working will be provided as agreed with line management.
What You’ll Need
- Excellent communications skills, including actively listening, absorbing information, conveying information in plain English, both oral & written.
- Able to work quickly and efficiently navigate and manage a range of systems and applications.
- Personal resilience and able to deal positively with challenging customers.
- You’ll be organised with good attention to detail.
- A positive ‘can-do’ attitude.
- Experience in working in repairs & maintenance environment (desirable).
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In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Important Dates
- Advert closing date: Monday 3rd August 2026 at 23:59
- Shortlisting date: Tuesday 4th August 2026
- Interview date: w/c 17th August 2026
Please note, we reserve the right to close the advert early if we receive a high volume of applications.
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