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Customer Representative - Ashford
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Customer Representative - Ashford
Customer Representative (Ashford, Kent)
Making a meaningful difference for our customers, every day
As a Customer Representative, you’ll make a real impact from your first day.
You’ll be a key part of the branch team, supporting customers in person, over the phone, and online. Your role includes:
- Handling everyday transactions
- Answering queries with clarity and care
- Guiding customers towards banking services and digital tools to simplify money management
No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
Why We Matter
While other banks are closing branches, we’ve made a Branch Promise—keeping all 696 branches open until at least 2030. Our Customer Representatives play a vital local role, ensuring customers in 148 towns still have access to high-street banking.
Reasons to use Rodeo
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Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We commit to doing what’s right for customers—listening, offering trusted guidance, and supporting them through everyday banking and life-changing decisions.
Who We’re Looking For
If you’re inspired by fairer finances, passionate about creating a meaningful impact, and genuinely care about our customers, this could be the perfect role for you. Join us as an advocate for positive change.
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Location & Role Details
We’re hiring for a permanent full-time position (35 hours/week, Monday–Saturday) in our Ashford, Kent branch.
Requirements:
- Live within a 45-minute commute of the branch.
- Join by 1 July 2026, with the minimum salary set at £26,500.
We understand this is a pivotal stage in your career, so the first three weeks of training form the foundation of your role. We ask that no holiday is taken during this time. Your start date will be confirmed once you accept an offer.
Note: This advert may close early if we receive a high volume of suitable applications.
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