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Customer Representative - Kendal
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Customer Representative - Kendal
Customer Representative – Kendal, Cumbria
Making a meaningful difference for our customers, every day
As a Customer Representative, you will make a real impact from day one.
You’ll be a key part of the branch team, supporting customers in person, over the phone, and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
About the Role
While other banks continue to close branches, we’ve made our Branch Promise. This means:
- All 696 branches will remain open until at least 2030, giving customers a choice in how they bank.
- We’re the last branch on the high street in 148 towns, making our Customer Representatives integral to local communities.
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Our philosophy is designed to do what’s right for customers by:
- Taking the time to listen
- Offering trusted guidance
- Supporting people through everyday banking moments and life-changing decisions
We’re looking for candidates who are inspired by fairer finances, passionate about making a meaningful difference, and truly care about their customers. If you’re an advocate for positive change, you’re one of us.
About You
Qualifications & Experience
- No formal qualifications are required, but a customer-focused mindset is essential.
What We’re Looking For
- Strong communication skills to engage with customers empathetically
- Ability to adapt quickly to different situations (no two days are the same!)
- Reliability and commitment to delivering exceptional service
- Confidence working with technology (digital tools included)
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Location & Working Hours
- Branch: Kendal, Cumbria
- Stsekutilient work pattern: Permanent, full-time (35 hours per week), including Monday to Saturday, variations may apply.
- Applicants must be within a 45-minute commute of the branch.
- Salary is pro rata if working part-time (if applicable).
Training & Committee
- Our training programme is designed to set you up for success.
- The first three weeks are crucial—we ask that no holiday is taken during this time.
- A confirmed start date will follow a successful offer.
Please note: We may close this advert early if we receive a high volume of suitable applications.
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