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Customer Representative - Oxford
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Customer Representative - Oxford
Customer Representative – Oxford Branch (Fixed Term, 9 Months)
Making a meaningful difference for our customers, every day
As a Customer Representative, you’ll make a real impact from your very first day.
You’ll be a key part of the branch team, supporting customers in person, over the phone, and online. You’ll assist with everyday transactions, answer queries, and guide customers towards banking services and digital tools that help them manage their money effectively. No two days will be the same, and you’ll be trusted to adapt your approach to suit different customers and situations.
Why This Role Matters
Other banks are closing branches, but we’ve met our branch pledge: all 696 branches will remain open until at least 2030, giving customers a genuine choice in how they bank. We are also the last remaining high-street branch in 148 towns, meaning Customer Representatives are integral to local communities.
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Our mission is to do what’s right for customers—listening, offering trusted guidance, and supporting them through everyday banking decisions and life-altering financial moments.
About the Role
Your job as a Customer Representative is built on kindness, support and fairness. When you’re inspired by fairer finance, passionate about making a meaningful difference, and genuinely care about others, you’ll thrive here. It’s about being an advocate for positive change—helping people every day and playing a part in what matters for our business.
Key Responsibilities
- Supporting customers in person, over the phone, and online, providing expert advice
- Processing everyday transactions while guiding customers towards banking products and digital tools
- Tailoring your approach to each customer’s unique needs
- Acting as an ambassador for your branch and the company in all interactions
Where You’ll Be Working
We’re recruiting for a Customer Representative role at our Oxford branch, Oxfordshire.
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This is a fixed-term contract (9 months) in a full- or part-time capacity, covering 24.5-35 hours per week (Monday to Saturday). If this position is advertised part-time, your salary will be calculated pro rata.
Start Date and Commitment
You must live within a 45-minute commute of the branch.
Trust takes time to build—your first three weeks here are typical training to help you succeed. We kindly request no holiday during this initial period once an offer is made.
We reserve the right to close this advert early if we receive a high volume of suitable applications. Your start date will only be confirmed after you’re offered the position.
Benefits
(Benefits will be shared as standard in our formal offer. Typical benefits include professional training, fair wages, and strong work-life balance opportunities.)
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