Copart
Customer Resolution Account Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Resolution Account Executive – Bedford, MK44 3JZ
We are seeking a Customer Resolution Account Executive to join our Member Customer Relations team at our office in Bedford (MK44 3JZ).
About the Role
As a Customer Resolution Account Executive, you’ll be integral to investigating and resolving our registered members’ complaints. Your responsibilities will include:
- Managing open complaints, monitoring progress, and liaising with internal teams to ensure efficient resolutions.
- Delivering high standards of internal and external customer service while maintaining professionalism and empathy.
This role offers a generous salary of £29,476 per annum.
What We’re Looking For
While experience in the motor trade, insurance, or customer service is desirable, it is not a strict requirement. Ideal candidates will demonstrate:
- Strong communication skills, particularly in telephone-based interactions with a professional demeanour.
- Excellent problem-solving, decision-making, and complaint-handling abilities with attention to fairness and accuracy.
- An empathetic, customer-focused mindset, able to remain calm and composed under pressure.
- Self-motivation, a detail-oriented approach, and a willingness to learn and adapt in a dynamic environment.
- Proficiency in Microsoft Office (Word & Excel).
- The ability to work independently and collaboratively in a fast-paced environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Manage complaints from receipt to resolution, ensuring timely responses and accurate record-keeping.
- Investigate complaints, make fair decisions, and process payments or finance actions where required.
- Escalate complex cases to the designated teams as needed.
- Maintain complaint records while adhering to quality and service standards.
- Support continuous improvement in complaint-handling processes.
- Assist the Complaints Manager with reporting and performance monitoring.
What We Offer You In Return
We value your time, well-being, and contributions with comprehensive benefits, including:
Time for You
- 23 days’ holiday, plus bank holidays.
- An additional paid day off to mark a special personal occasion.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Give Back
- Paid volunteering day to support a charity of your choice.
Health & Wellness
- Healthcare Cash Plan for financial support towards medical expenses.
Your Future
- Contributory workplace pension scheme for long-term financial security.
Investment
- Discounted opportunity to purchase shares in our global company.
Fitness & Health
- Cycle to Work Scheme for savings on cycling essentials.
- Fitness video access and gym discounts.
Life Assurance
- Life insurance coverage for peace of mind.
Exclusive Discounts
- Access to our deals hub, offering savings on everyday purchases and family activities.
Diversity, Inclusion & Equality
Copart is an equal opportunity employer that proudly embraces a diverse workforce. We are committed to fostering a supportive and inclusive environment where all employees feel valued, inspired, and empowered to contribute.
At Copart, we believe that diversity and collaboration drive innovation. We welcome applications from all backgrounds and encourage collaborative growth.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location